[Translation from Japanese to English ] I am really sorry for my late reply. It seems that the package has been kept...

Additional info

よろしくお願いします。

Original text

ご連絡おそくなり、誠に申し訳ございません。
荷物は郵便局にて保管されているようです。
お手数をいただき申し訳ございませんが、
お近くの郵便局にお問い合わせ頂けますでしょうか。

また、荷物はEMSというサービスでお送りしています。
クロノポスト社にEMSのためのサポートデスクがございます。
こちらの方がスムーズにご案内できるかもしれません。

(フランス国内電話番号) 0825-801-801
平日(月～金) 8:00～19:00
土曜日 9:00～13:00

よろしくお願いいたします。

Translation / English

I am really sorry for my late reply.
It seems that the package has been kept in the post office.
I am sorry for bothering you, but can you please contact your nearest post office?

We sent the package by the service, called EMS.
Chronopost has a support desk for EMS.
They might help you more smoothly regarding the package.

(French domestic phone number) 0825-801-801
Weekdays (Mon - Fri): 8:00am - 7:00pm
Saturdays: 9:00am - 1:00pm

Thank you for your patience.

Translation / English

I am really sorry for this late reply.
The item seems to be kept at the Post Office.
I am sorry to trouble you.
Could you please contact a nearest post office?

Also, the item was sent by EMS service.
There is a support desk at Chronopost company.
This can help you solve it smoothly.

(Phone number within France) 0825-801-801
Weekday (Monday to Friday): at from 08:00 to 19:00
Saturday: from 09:00 to 13:00