私はお客様をお待たせしてしまい、また新たな追跡番号を提供できなかったことにつき深くお詫び申し上げます。今回-の評価を頂いてしまいましたが、販売者としてお客様にご不満と不安を抱かせてしまったことを深く反省しております。原因は、製造元が予定より早く出荷出来ることになり即DHL発送したため、連絡が間に合わなかった為です。誠に恐れ入りますが、今後の販売のためにも-の評価を変更頂けないでしょうか。今回のお詫びとして当店販売商品の10％値引も今後1回の取引に限り提供させて頂きます。
Rating
55
Native
Translation / English
- Posted at 02 Jun 2018 at 11:29
I am deeply sorry for making you wait and not being able to provide a new tracking number again. I have received -'s evaluation this time but I reflected deeply as a seller on the dissatisfaction and worry that I caused you.
The cause was the manufacturer was able to ship earlier than scheduled and sent via DHL therefore my message didn't make it on time. I am truly sorry but can't you change -'s review for the sake of future sales as well? As an apology for this time let us offer a 10% discount on our store's products valid for only 1 transaction in the future.
tgvicektx likes this translation
The cause was the manufacturer was able to ship earlier than scheduled and sent via DHL therefore my message didn't make it on time. I am truly sorry but can't you change -'s review for the sake of future sales as well? As an apology for this time let us offer a 10% discount on our store's products valid for only 1 transaction in the future.
Rating
50
Translation / English
- Posted at 02 Jun 2018 at 11:12
I kept you waiting, as well as I could not offer a new tracking number. I apologize it. This time I received minus review, I am sorry for making seller and you feel unsatisfied and unrest. The reason was, as the product company could ship earlier than expected and I shipped it right away via DHL and so I could not contact you quickly. I am really sorry but for the future sales too, could you please change your review to positive? As a token of apology for this issue, I will reduce 10% of my shop's items for limiting only once in the future.
Rating
44
Translation / English
- Posted at 02 Jun 2018 at 11:21
We sincerely apologize for the delayed response and failing to provide a new tracking number.
Based on this evaluation, I am deeply sorry as a seller that I made customers feel dissatisfied and uneasy.
The reason is that the manufacturer shipped earlier than planned so I DHL shipped immediately but the contact was not made in time.
It will help me a lot if you could change the evaluation for future sales.
As an apology for this time, we will offer 10% discount on our selling items only for one transaction in the future.
tgvicektx likes this translation
Based on this evaluation, I am deeply sorry as a seller that I made customers feel dissatisfied and uneasy.
The reason is that the manufacturer shipped earlier than planned so I DHL shipped immediately but the contact was not made in time.
It will help me a lot if you could change the evaluation for future sales.
As an apology for this time, we will offer 10% discount on our selling items only for one transaction in the future.
