回答をお待ち頂きありがとう御座います
エレコムからの回答です
マウスの裏側の穴からペンの後ろ等を使ってボールを押し出しそれを乾いた布で拭いて下さい
マウス側のボール取り付け部の奥にセンサーがあるので綿棒などで優しく拭いて下さい
それでも治らない場合は
ワイヤレスレシーバーを差しなおしてください
ワイヤレスレシーバーを指し込んでいるUSBポートを変えてみてください
トラックボールとレシーバーの距離を近づけてお試しください
もしこれで治らない場合は故障が考えられますので返品リクエストをして下さい
Rating
60
Translation / English
- Posted at 12 Jul 2016 at 13:49
Thank you for waiting for our reply.
Here is a reply from Elecom.
Push a ball out with the end of a ball point pen being inserted into a hole on the back of a mouse and then wipe it with a dry cloth.
Use a Q-tip to clean the back area of the mouse where the ball is set and also use caution because there is a sensor in the area.
If this does not work, reset a wireless receiver.
Change a USB port for the wireless receiver.
Move the track ball and the receiver close together and try to use it to see if it works.
If none of these work, it is likely that it may need to be repaired, so please make a request for repair.
Here is a reply from Elecom.
Push a ball out with the end of a ball point pen being inserted into a hole on the back of a mouse and then wipe it with a dry cloth.
Use a Q-tip to clean the back area of the mouse where the ball is set and also use caution because there is a sensor in the area.
If this does not work, reset a wireless receiver.
Change a USB port for the wireless receiver.
Move the track ball and the receiver close together and try to use it to see if it works.
If none of these work, it is likely that it may need to be repaired, so please make a request for repair.
Rating
44
Translation / English
- Posted at 12 Jul 2016 at 13:40
Thank you for waiting the reply.
Here is the response from Elecom.
Please push the ball out by putting the back of a pen or something similar into the hole in the back side of the mouse. And, wipe the ball with dried cloth.
Also, wipe the sensor gently located in deep inside of the part holding the ball in the mouse body with cotton applicator.
If still the issue is not resolved,
insert the wireless receiver again.
Please try other USB port which you plug the wireless receiver.
Or, make the track ball and receiver closer each other.
If still they don't work, they are possibly out of order. Please make return request in that case.
Here is the response from Elecom.
Please push the ball out by putting the back of a pen or something similar into the hole in the back side of the mouse. And, wipe the ball with dried cloth.
Also, wipe the sensor gently located in deep inside of the part holding the ball in the mouse body with cotton applicator.
If still the issue is not resolved,
insert the wireless receiver again.
Please try other USB port which you plug the wireless receiver.
Or, make the track ball and receiver closer each other.
If still they don't work, they are possibly out of order. Please make return request in that case.
Rating
50
Translation / English
- Posted at 12 Jul 2016 at 13:40
Thank you for your patience about reply.
This is a reply from Elecom.
Please push out the ball by using back of the pen from the hole at back of the mouse, and clean it with dried cloth. As a sensor is set inside of the part where ball at the mouse is set, clean it with cotton swab softly.
If it is not still repaired, insert wireless receiver again. Change USB port where the wireless receiver is inserted.
By shortening the distance between track ball and receiver, try it.
If it is not still repaired, it must be out of order. Please request returning the item.
This is a reply from Elecom.
Please push out the ball by using back of the pen from the hole at back of the mouse, and clean it with dried cloth. As a sensor is set inside of the part where ball at the mouse is set, clean it with cotton swab softly.
If it is not still repaired, insert wireless receiver again. Change USB port where the wireless receiver is inserted.
By shortening the distance between track ball and receiver, try it.
If it is not still repaired, it must be out of order. Please request returning the item.
