[Translation from Japanese to English ] I inquired the credit card company. The cause of the error about settlement ...

This requests contains 227 characters and is related to the following tags: "e-mail" . It has been translated 2 times by the following translators : ( sujiko , hhanyu7 , ka28310 ) and was completed in 0 hours 8 minutes .

Requested by tkoba at 04 May 2016 at 14:20 2375 views
Time left: Finished

クレジットカード会社に問い合わせをしました。
カード決裁エラーの原因は、カード決裁情報に不正使用防止を目的とした利用者の承認情報が不足しているためです。
カード加盟店が原因とのことです。
貴社はカード決裁システムを変更しましたか?

私は、ビリング情報画面で、以下の情報を更新しました。
しかし、Security Codeは保存されていないように見えます。
・Country -> japan
・Security Code ***

私に何か対処出来ることはありますか?

sujiko
Rating 50
Translation / English
- Posted at 04 May 2016 at 14:28
I inquired the credit card company.
The cause of the error about settlement of the card is that there was not enough information authorizing the user for the purpose of preventing illegal use for information about settlement of the card.
It was caused by affiliated stores of the card.
Have you changed the system of settlement of the card?

I updated the following information on the screen of billing information.
However, it appears that security code has not been stored.
Country>Japan
Security code***

What can I do for handling it?
tkoba likes this translation
ka28310
Rating 44
Translation / English
- Posted at 04 May 2016 at 14:25
I made inquiry to the credit card company.
They told me that the reason of credit card approval error is the lack of information of the user's credit card approval, which is used to avoid incorrect usage of the credit card.
Have you changed the system for credit card approval protocols?

I have updated the information below in the billing information page.
But, it seems that Security Code is not saved.

・Country -> japan
・Security Code ***

Is there anything else I can do for this matter?
tkoba likes this translation
ka28310
ka28310- about 8 years ago
「カード加盟店が原因とのことです。」が抜けてしまいました。"The error is due to the credit card member 's store" です。
大変失礼しました。
hhanyu7
Rating 60
Translation / English
- Posted at 04 May 2016 at 14:32
I contacted a credit card company for an inquiry.
A cause of the card payment error is lack of a user's authentication information used to prevent an unauthorized use of a credit card when you purchase.
A source of the error is from an affiliated store of the credit card.
Have you changed your credit card payment system?

I have updated the following information on the billing information on the site.
But it seems that a security code is not saved.
Country->japan
Security Code ***

Is there anything I can do to solve this?
tkoba likes this translation

Client

Additional info

海外の定期サービスで、突然、カード決裁エラーの連絡を受けて、返信メールをするものです。

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