お問い合わせの件で返信します。レンズの表面にクラックがあったとのことで誠に申し訳ありませんでした。こちらで検品の際に気づくことができなかったようです。もし写りに影響のないわずかな物でしたら、商品代金の一部返金という形で対応させていただきますがいかがでしょうか？返金額は30USDではいかがでしょう？ご返信よろしくお願いします。
Rating
52
Translation / English
- Posted at 17 Sep 2015 at 01:13
I'm replying to you regarding your inquiry. I'm very sorry that the there was a crack on lens surface. It looks like we could not find it at the time of inspection. If it's small and does not affect photo I'd like to make partial refund for the amount of the item, what do you think? How about refunding 30USD? I'll be waiting for your reply.
Rating
60
Translation / English
- Posted at 17 Sep 2015 at 01:19
I am replying your inquiry.
We are really sorry for the crack in the lens surface. It seems that it could not be detected in our inspection.
If it's something small that does not influence in the images, we can make you a partial refund; what do you think?
How about an amount of US$30?
We will be waiting for your reply,
We are really sorry for the crack in the lens surface. It seems that it could not be detected in our inspection.
If it's something small that does not influence in the images, we can make you a partial refund; what do you think?
How about an amount of US$30?
We will be waiting for your reply,
★★★★☆ 4.0/1
Rating
52
Translation / English
- Posted at 17 Sep 2015 at 01:40
This is to reply your inquiry. We are very sorry to hear that it has a crack on the surface of the lens. We seem to have been unable to notice it in the product inspection. If the crack is small and does not affect the photography image, may we propose you a compensating method of the part refund payment of the product price? What do you say about that? And, how about the amount of refund of 30USD in this case? We will appreciate your kindest reply.
Rating
50
Translation / English
- Posted at 17 Sep 2015 at 01:23
I replay to your inquiry. I apologize that there is a crack on the surface of lens. We could not identify that problem in inspection. If a crack does not affect the picture, we would like to show our apology in a way of refunding a part of money of a product as a compensation, how does it sound to you? How about 30 USD for refund?
I am looking forward to your reply
I am looking forward to your reply
★★★★☆ 4.0/1
「to reply your inquiry. 」は、「to reply to your inquiry. 」と訂正いたします。