[日本語から英語への翻訳依頼] 出張をしてたので、連絡が遅くなりました。 本来は返品分の送料は、お客様負担となっておりますが、 今回は、特別に返金させていただきます。 ご理解ください。

Original text

出張をしてたので、連絡が遅くなりました。
本来は返品分の送料は、お客様負担となっておりますが、
今回は、特別に返金させていただきます。
ご理解ください。

翻訳 / 英語

My apologies for the belated response as I was on a business trip.
In general, the return shipping fee is supposed to be covered by a customer.
However, we repay you as a special case for this occasion.
Thank you for your kind understanding.

翻訳 / 英語

I'm sorry for the delay in replying to you because I went on a business trip.
Basically shipping charge of returning items is to be payed by customers.
But I will exceptionally make a refund this time.
Thank you for your understanding.

naoki_bee_17- 10年弱前
すいません"payed"を*paid*に訂正おねがいします。

翻訳 / 英語

Sorry for my late reply, I was on a business trip.
Usually transport fees when returning a product are at the customer's charge.
But for this time, exceptionally we will reimburse you.
Thank you for your understanding.

翻訳 / 英語

I am sorry to reply you late. I was away on a business trip.
We decided to refund the shipping fee this time although the shipping fee for returned item is normally customer's responsibility. Thank you for your understanding.