1.今回の問題点:顧客への配送が規定のものではない。
2.今回の問題の原因：担当者の未熟さ、弊社の教育ができていなかった
3.同じ問題を起こさないための具体的な改善策：発送期日、発送通知の期日を厳守させること。
オリエンテーションを社内で2回、取引先を招いて1回実施して、発送期日を意識して仕事ができるようになりました。
Rating
52
Translation / English
- Posted at 03 Dec 2014 at 21:17
1. The problem of the issue: The shipment to the customer was not according to regulation.
2. The cause of the problem: The inexperience of the staff. Insufficient education from our company.
3. Specific improvement plans to prevent the same problem from reoccurring: Strictly abide by shipment deadlines and shipment notices. Hold 2 orientations internally and 1 inviting business partners. They can be mindful of shipment deadlines when working.
masa001 likes this translation
2. The cause of the problem: The inexperience of the staff. Insufficient education from our company.
3. Specific improvement plans to prevent the same problem from reoccurring: Strictly abide by shipment deadlines and shipment notices. Hold 2 orientations internally and 1 inviting business partners. They can be mindful of shipment deadlines when working.
Rating
52
Translation / English
- Posted at 03 Dec 2014 at 21:09
1. The issue: delivery to customers was out of our standard
2. Causes of the issue: the person in charge was inexperienced, employee training in our company was not enough
3. Solution to prevent the same issue: we will get employees to strictly observe a shipping date and a notification of shipping. We have held orientations three times, twice in our company and once with our business client. All employees, now, always work with considering a shipping date.
2. Causes of the issue: the person in charge was inexperienced, employee training in our company was not enough
3. Solution to prevent the same issue: we will get employees to strictly observe a shipping date and a notification of shipping. We have held orientations three times, twice in our company and once with our business client. All employees, now, always work with considering a shipping date.
4.改善策を実施した場合の効果：荷物が届かないという問い合わせがなくなり、発送したが不明になった荷物もどこにあるのか追跡できる状態になる。
5.改善策の実施：2014年11月29日に実施しており、12月15日すでに結果が出始めている。
6.改善策実施責任者氏名：tanaka tadashi
その他改善できる点があればご指摘ください。
私たちは、ポリシーを遵守しお客様の笑顔のために働くことを誓います。
Rating
52
Translation / English
- Posted at 03 Dec 2014 at 21:20
4. The effects of implementing the improvement plan: There are no longer inquiries regarding packages not arriving. Shipped but missing packaging can also be tracked.
5. Implementation of the improvement plan: It has been implemented November 29th, 2014 and by December 15 the effects are already being seen.
6. Individual responsible for implementing improvement plan: Tadashi Tanaka
Please point out any other elements we can improve.
We promise to abide by our policy and work to see the smiling faces of our customers.
5. Implementation of the improvement plan: It has been implemented November 29th, 2014 and by December 15 the effects are already being seen.
6. Individual responsible for implementing improvement plan: Tadashi Tanaka
Please point out any other elements we can improve.
We promise to abide by our policy and work to see the smiling faces of our customers.
Rating
52
Translation / English
- Posted at 03 Dec 2014 at 23:39
4. The effect when the reform measure is implemented: There will be no inquires that the packages didn’t arrive, and we will be able to track the packages in case they are missing.
5. The implementation of the reform measure: It is implemented on November 29th, 2014, and we already see the results on December 15th
6. Name of the person in charge of implementation of the reform measure: Tadashi TANAKA
Please inform us if you have any suggestions for improvements.
We would like to comply the policies and do our best to keep our customers smile.
5. The implementation of the reform measure: It is implemented on November 29th, 2014, and we already see the results on December 15th
6. Name of the person in charge of implementation of the reform measure: Tadashi TANAKA
Please inform us if you have any suggestions for improvements.
We would like to comply the policies and do our best to keep our customers smile.
