[Translation from Japanese to English ] We have received the products you ordered. However a Kerastase moose is in a ...

Additional info

注文いただいて、発送通知をしたのですが、そのあと、これは送れませんと通知も郵送会社からもらったため、キャンセルするはめになりました。

Original text

ご依頼品入荷いたしましたがＫｅｒａｓｔａｓｅ　ムースはスプレー缶の為

輸出禁止品目（高圧ガス）の為発送が出来ませんでした。

つまり返送されてまいりました。

注文いただいて大変申し訳ないのですが、

今回はキャンセルさせて頂きます。

Translation / English

We have received the products you ordered. However a Kerastase moose is in a can so it is one of the items that are prohibited to export due to propellant. Therefore, we couldn't ship it to you.

So it has been returned.

We apologize for any inconvenience if this may cause you. However, we have processed to cancel this order. Thank you.

Translation / English

We received the item you ordered, but the Kerastase Mousse is a spray can and not allowed to ship since it is an export embargo item (high-pressure gas).

We shipped it, but it came back to us.

Although you ordered it from us, I have to cancel the order. I am sorry for this inconvenience.

Translation / English

Your requested products has arrived,
but the styling mousse's container is spray-can type,
and I'm afraid those are not able to ship because it's considered as prohibited export products.
Which means, the product were send back to us.
We were truly grateful for choosing us for order, but we but we would like to cancel this trade for now.
We're truly sorry for the inconvenience,

Translation / English

Although Kerastase mousse that you ordered has arrived,
since the spray can is listed as one of items prohibited to export (high-pressure gas), we could not ship it.
In other words, it returned to us.
We are so sorry, but we would like to cancel your order.

Translation / English

We have your request goods in stock, but Kerastase mousse for spray cans

I was not able to be shipped for export ban items (high pressure gas).

In other words, we have been sent back.

I would not apologize to have you order,

I will cancel this time.