返信が遅れまして申し訳ありません。
商品は返品可能ですが、どうしましょうか？
返品の場合、商品がこちらに到着後、こちらまでの送料も含めてペイパルにて返金します。
数日前に知らせてもらったトラッキングナンバーをDHLのホームページで入力しても全く追跡結果が反映されません。
番号を間違っていませんか？
番号が間違っていないとしたら、なぜ反映されないのですか？
この商品は写真の物と全く同じ商品ですか？
この商品は何日で発送できますか？
Rating
66
Translation / English
- Posted at 14 Nov 2013 at 08:24
I am sorry for the late reply.
The product can be returned, what would you like to do?
If you would like to return this product, we will give you the refund through PayPal, including shipping costs, as soon as the product arrives.
I went on the website for DHL and tried using the tracking number you have given me a few days ago, but I couldn't get any results.
Was the number incorrect?
Or if it wasn't, why is the shipping record not reflected on the website?
Is this product exactly the same as the product on the photograph?
How many days does it take for you to dispatch this product?
The product can be returned, what would you like to do?
If you would like to return this product, we will give you the refund through PayPal, including shipping costs, as soon as the product arrives.
I went on the website for DHL and tried using the tracking number you have given me a few days ago, but I couldn't get any results.
Was the number incorrect?
Or if it wasn't, why is the shipping record not reflected on the website?
Is this product exactly the same as the product on the photograph?
How many days does it take for you to dispatch this product?
Rating
53
Translation / English
- Posted at 14 Nov 2013 at 08:25
Excuse me for the late answer.
We do accept returns, what should we do?
In case of a return, as soon as we receive the item, we will issue the refund, including the shipping costs, through PayPal.
Even if I enter the tracking number I have received a few days ago into DHL's homepage, tracking results do not appear.
Is the number not wrong?
If not, why won't it work?
Is the item exactly the same as in the photo?
In how many days could you send the item?
We do accept returns, what should we do?
In case of a return, as soon as we receive the item, we will issue the refund, including the shipping costs, through PayPal.
Even if I enter the tracking number I have received a few days ago into DHL's homepage, tracking results do not appear.
Is the number not wrong?
If not, why won't it work?
Is the item exactly the same as in the photo?
In how many days could you send the item?
Rating
50
Translation / English
- Posted at 14 Nov 2013 at 08:20
I am sorry that I am late responding to you.
We can send back the product to you. What should we do?
In case of sending back the product, after we receive it, we will refund including shipping charge you send to us by Paypal.
I tried to input tracking number that you informed us a few days ago on homepage of DHL, but we don't find result of tracking at all.
Is this number correct?
If it is not correct, why is it not shown?
Is the product the same as the one in the picture?
In how many days can you send to us?
We can send back the product to you. What should we do?
In case of sending back the product, after we receive it, we will refund including shipping charge you send to us by Paypal.
I tried to input tracking number that you informed us a few days ago on homepage of DHL, but we don't find result of tracking at all.
Is this number correct?
If it is not correct, why is it not shown?
Is the product the same as the one in the picture?
In how many days can you send to us?
