Conyac で依頼された翻訳結果を公開

Minimum Orders
back to top of page
Due an increasing number of small on-line orders, we are forced to apply a minimum order policy to maintain our levels of pricing and service. We have done our very best to avoid this policy, however, the amount of staff time involved in processing these orders makes the cost prohibitive and prevents us from properly serving all our customers.
All new customer orders must have a minimum value of $45.00 Cdn. Existing customers may login to their customer account to bypass the minimum order (a small handling charge may apply to shipments of less than $45 although generally we are able to combine orders when possible.) We stock a large inventory for all the manufacturers we stock. We have even recently expanded our shop to allow us to carry more stock than ever before. However due to factors such as customer demand, factory availability and shipping times from Europe, we cannot guarantee stock of any item on our site. Most items, if out of stock, are available to us within two weeks. We will notify you as soon as we process your order if any items are not in stock and when we are expecting them. With this e-mail confirmation, you are given the opportunity to make any necessary changes to your order. Once changes or no changes are made, the order is processed and binding.
Items that are maintained on backorder then, will be shipped as soon as they arrive. Note: With multiple orders, we will always do our best to consolidate shipments. Remember, you can always check your order status on-line and if you have questions, you can always e-mail or call us on our toll free number.


Unfortunately at this point in time we cannot link our inventory to our on-line database. We realize this is a feature that our customers would like to see and it is in our future plans. In the meantime, if you are considering ordering an item and require it as soon as possible, please contact us using our toll-free phone number and we will check our inventory for you.
New Items
back to top of page

We have realized that some customers may not be familiar with how the European manufacturers release new items each year. New releases are announced by the manufacturers in February at the Nuremberg Toy Fair and at other points throughout the year. These announcements are almost always in advance of the products actually being available to dealers. Delivery dates can range from a few weeks to a full year (rare, but it happens!) from the initial product announcement. At Euro Rail Hobbies and More, we try to ensure that the expected delivery date of the item is always listed when we have that information available to us. Some manufacturers offer advance-order discounts on these items to dealers which we are then able to pass on to customers who wish to place advance orders though our pre-buy program each spring. Because of these programs and customers who have told us they like to plan their purchases for the year, we always post all manufacturers new items as soon as we have the information from the manufacturers.

We charge for shipping based on the actual shipping costs for your order. We do not charge a handling or packaging fee of any type (with the exception of shipments of low value or some larger pre-formed layouts due to the size and cost of materials required to ship them safely).