Conyac で依頼された翻訳結果を公開

I have registered my address in the US and Japan in this website. For the first time, I requested to send purchased items to Japan but I'm afraid it was canceled and refunded. In my second shopping, I requested to send items to the address in the US, and I received them without any trouble. Then in my third time, I requested the address in the US to send to, but it was canceled. I'm thinking to purchase in this website regularly, so I would like to have some advice. Just to be safe, I am pleased if I could confirm if you have stocks in advance.