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[Translation from Japanese to English ] This is regarding the ROCKMAN XPR issue. Because I was busy with work until ...

Original Texts
ROCKMAN XPRの件です。先日まで出張のため、昨日、本日と届きましたプリアンプを確認したのですが、音が全く出ません。ブーと音が出ているだけで、全く音が出ないのです。セッティングは間違ってはいないと思います。非常に困惑しております。修理しないと使うことは不可能かと考えております。修理代をご返金いただくことはできますか？ ご連絡お待ちしておリます。よろしくお願いいたします。
cuavsfan
Translated by cuavsfan
This is regarding the ROCKMAN XPR issue. Because I was busy with work until the other day, yesterday and today I tried the pre-amplifier, but there is no sound at all. There is only a low buzzing noise, and no other sound at all comes out. I am pretty sure there is not a problem with the settings. I am at a loss. It seems like it will not be usable without first being repaired. Could you please refund me the repair fee? I look forward to your response. Thank you.

Result of Translation in Conyac

Number of Characters of Requests:
189letters
Translation Language
Japanese → English
Translation Fee
$17.01
Translation Time
27 minutes
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

Other Translations From Japanese To English Are Made Public

Thank you very much for your mail. I am sorry for my late reply. My business is going well. RDX products are very good. Thank you very much for your mail. I am afraid your translation was not done properly into Japanese. I couldn't understand what you meant. Will you please send me your mail in English again?
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Hello. The seller has never contacted me regarding the refund for this case. The issue has not been resolved yet at all. Please take the responsibility to go through the processes to solve this issue in eBay side. I appreciate your help.
Japanese → English
① I still have not paid yet because you have not sent me the invoice yet. Have you sent a invoice to my PayPal account already? Please check. ② Thank you for sending the products that we had ordered. Among the products we had ordered, I think a secondhand product might have been included. If it were a new product, it should have been wrapped with vinyl, but it was torn off. Also, small ...
Japanese → English

cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English