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  4. The razor we sold you is very old and...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] The razor we sold you is very old and rare, so we hope you recognize that it ...

Original Texts
私たちがあなたに販売した剃刀は、大変に希少で古いものなので、アンティーク品またはコレクション品であることを、ご理解いただきたいと思います。

あなたから返品された商品が日本に届いたら、直ぐに私はあなたに返金しますが、日本からあなたの国に商品を送った際のＥＭＳの送料は返金されませんのでご了承ください。

もしあなたが剃刀を返品しないということであれば、あなたと今後ともお取引をしたいので、$20を返金して問題の解決を図りたいと思います。

あなたは2通りのいずれかを選択してください。
cuavsfan
Translated by cuavsfan
The razor we sold you is very old and rare, so we hope you recognize that it is meant as an antique or as part of a collection.

We will refund your money promptly after the returned item arrives in Japan, but please understand that we cannot refund the EMS shipping charge for shipping your original order.

We value you as a customer and hope to do business with you in the future, so if you elect to not return the razor we will refund $20 of your purchase price to help smooth things over.

Please let us know which of these two options you prefer.

Result of Translation in Conyac

Number of Characters of Requests:
236letters
Translation Language
Japanese → English
Translation Fee
$21.24
Translation Time
33 minutes
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English