[Translation from Japanese to English ] The forwarding company I contract with sent me pictures again. 2 out of 3 ...

Original text

私が契約している転送会社からまた写真を送ってもらいました。

送ってもらった３つの荷物の内、2つは問題なかったようです。

しかし問題があったのはトラッキングナンバーが***の荷物です。

写真の+++見てください。

16個入っている内の11個がひどく破損しています。

それ以外の5個は何とか商品になりそうです。

今回の件は大変残念ですが
11個分は返金して欲しいと思っています。

破損している11個はあなたに返送した方がよいですか？

とりあえずあなたからの返信を待っています。

宜しくお願いします。

Translation / English

The forwarding company I contract with sent me pictures again.

2 out of 3 parcels had no problem.

However, the one with a problem was sent the tracking number ***.

Please take a look at +++ in the picture.

11 pieces out of 16 pieces are hugely damaged.

Remaining 5 pieces will suffice as sales items.

Sorry it has happened, but I'd like you to make refund for 11 pieces.

Should I return damaged 11 pieces to you?

I'll wait for your response.

Thank you in advance.

Translation / English

My forwarding company sent me pictures again.
Two of the three packages you sent me were fine.
However, the one with the tracking number had some issues.
Please see +++ in the picture.
As you can see, 11 of the 15 are heavily damaged.
This is very unfortunate, but please return the money for the 11 damaged ones.
Should I return them to you?
Please advise.
Thank you in advance.