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  4. The item arrived today, but when I we...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] The item arrived today, but when I went to open it there was a hole. Of cour...

Original Texts
今日商品が届きましたが
開封してみると、穴が開いていました。
もちろん未着用です。
必要なら画像をおくります。

新しい商品を至急送ってください。
cuavsfan
Translated by cuavsfan
The item arrived today, but when I went to open it there was a hole.
Of course it has not been worn.
If needed, I can send you a picture.

Please send me a new one right away.

Result of Translation in Conyac

Number of Characters of Requests:
68letters
Translation Language
Japanese → English
Translation Fee
$6.12
Translation Time
21 minutes
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

Other Translations From Japanese To English Are Made Public

Hope you are enjoying the Christmas Holidays. On December 25 at JST, I have received 3 luggage from Russia safely. As the were shipped by FedEx, they got here super fast as one week. For future shipping, please use FedEx. Received also was a Christmas card. Thank you for the handmade card. Thank you very much for your support this year. I look forward to working with you next year, too. I...
Japanese → English
I live in Japan and I have an office in the US and so there are cases to ship it to there. If impossible to ship it to Japan, I would like it to cancel, I am sorry. If possible, please send me invoice for Japan.
Japanese → English
It's been 40 days since I won the bid for the item. The item has yet to arrive. A message arrived from the seller that the company became bankrupt but the item was still sent but there was no tracking number so I couldn't believe it. The status hasn't become "shipping" either. According to ebay rules I heard that it won't accept complaints after 45 days so it's near the deadline. Somehow plea...
Japanese → English
Is the expenses on my end here correct? I feel like it's far too cheap. For example, if I receive the 120 pallets on July 1st, how long could I wait until I receive the remaining 120 pallets to be able to lade into the same ship without incurring extra expenses? The free time is counted from the calendar days, right?
Japanese → English

cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English