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  4. The item arrived today, but when I we...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] The item arrived today, but when I went to open it there was a hole. Of cour...

Original Texts
今日商品が届きましたが
開封してみると、穴が開いていました。
もちろん未着用です。
必要なら画像をおくります。

新しい商品を至急送ってください。
cuavsfan
Translated by cuavsfan
The item arrived today, but when I went to open it there was a hole.
Of course it has not been worn.
If needed, I can send you a picture.

Please send me a new one right away.

Result of Translation in Conyac

Number of Characters of Requests:
68letters
Translation Language
Japanese → English
Translation Fee
$6.12
Translation Time
21 minutes
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

Other Translations From Japanese To English Are Made Public

Thanks for your contact us. This is BB from ＸＸＸ. I am sorry for late reply. Do you have Business account in Amazon? If you have a Business account, you can purchase this binoculars at the below reasonable price. The number of item Price xxx yyy You can register business account here. https://www.xxxx If you have any questions, please feel free to contact us. Thanks.
Japanese → English
Dear All of participants, (We send this email to all people who applied once basked on the system. Please understand it.) Thanks for applying to the event very much. We appreciate to all because this event is full in this time, too! We will have the third city matchmaking in KL tomorrow. We guess there will be traffic jam at that date. Please come earlier than usual. There is no dress c...
Japanese → English
Thank you for your support. I am ready to pay for the product. I was not sure of your bank code. Are these codes correct? Bank Code 003288 I look forward to your reply. Thank you.
Japanese → English
If the conditions are above you mentioned, if I need 51 bags, won't I be able to order 51? You mean I should order 60 instead? When you say multiple of 10 for orders, do you mean by each color? Or the total of all the colors?
Japanese → English

cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English