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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to Native English ] Is it possible to add one song to the track order that was sent the other day...

Original Texts
先日送ったtrack orderに１曲追加して最終的に下記で進めたいと思いますが問題ないですか？写真を提供するのは問題ないですが、いくらかライセンス料が発生すると思いますが問題ないですか？彼と話したところ2月は非常にイベントが混み合っているみたいですが現在調整中とのことです。滞在中彼と色々話してとても意味ある時間を共有できました。今のところ彼を3月に日本に呼んで１週間ほどで撮影をしようと考えてます。今回是非イベントをしたいと考えてますが３月のスケジュールはどうなってますか？
cuavsfan
Translated by cuavsfan
Is it possible to add one song to the track order that was sent the other day to finalize it and proceed as follows? Offering a picture is not a problem, but is it okay no matter what the licensing fees are? Talking with him it sounds like there are a lot of events in February, but right now things are still being put together. I was able to have a very worthwhile discussion with him while he is staying here. Right now I'm thinking of having him come to Japan in March and spending about a week taking pictures. I really want to do an event this time, so what does the March schedule look like?

Result of Translation in Conyac

Number of Characters of Requests:
239letters
Translation Language
Japanese → English
Translation Fee
$21.51
Translation Time
about 3 hours
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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If the issue is too complicated to solve, please return the parcel to the Shipper. If there is additional charge, please charge it to my account. To solve this issue, I asked DHL Japan for support, but they asked me to directly contact DHL Germany as the parcel was in Germany. CCC, the Shipper, couldn't handle it and asked me to contact DHL Germany, so I have to handle it by myself. As ...
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cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English