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[Translation from Japanese to Native English ] I received a message saying that the item was shipped on September 20th, but ...

Original Texts
9月20日発送完了の連絡を頂きましたが、
商品がまだ届きません。

（The shipping-no. for the parcel is: 56 4215 96097
It is a "Business-Parcel" and will ship with airfreight.）

追跡番号は記載されていますが、確認が出来ず困っています。
確認できるURLを知らせて下さい。

配送会社に状況確認していただけますか？
また、日本での配送担当会社の連絡先を教えて下さい。

宜しくお願いします。
cuavsfan
Translated by cuavsfan
I received a message saying that the item was shipped on September 20th, but it has still not arrived.

（The shipping-no. for the parcel is: 56 4215 96097
It is a "Business-Parcel" and will ship with airfreight.）

There was a tracking number, but I was unable to follow the item using it.
Please send me a URL where I can track the package.

Can you confirm the current status with the shipping company?
Or, can you give me the contact information for the company responsible for shipping it within Japan?

Thank you.

Result of Translation in Conyac

Number of Characters of Requests:
239letters
Translation Language
Japanese → English
Translation Fee
$21.51
Translation Time
about 6 hours
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English