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  4. My customer is very upset over the ma...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] My customer is very upset over the matter and unless the item is sold at a si...

Original Texts
私の顧客は今回の件でとても憤慨しており、大幅な値引きをしないと、このギターを買わないと言っています。
なので、申し訳ありませんが、このギターは返品します。送料分と合わせて返金していただけますでしょうか？（送料はおよそ２００ドルです。）
返品先のご住所を再度教えていただけますでしょうか？本日、日本から送ります。

cuavsfan
Translated by cuavsfan
My customer is very upset over the matter and unless the item is sold at a significant discount I don't think they will buy it.
Therefore, as regrettable as it is I will return this guitar. Will you please return my money along with the shipping costs? (The shipping is about $200.)
Would you please tell me the return address one more time? I will send it from Japan today.

Result of Translation in Conyac

Number of Characters of Requests:
153letters
Translation Language
Japanese → English
Translation Fee
$13.77
Translation Time
14 minutes
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

Other Translations From Japanese To English Are Made Public

Hello, I paid VAT to HMRC today. I send you the remittance history documents as the attached. Thanks. Hello, how have you been? Your company's previous persion in charge and related company's meredian person in charge have not sent me back even if I contact them. I belive you will reply to me. Thanks.
Japanese → English
I'm very grateful for your courteous handling. So then, can I ask you to issue a partial refund? I'd like to request £25. If you think that's not a fair amount, please tell me the amount you're willing to refund. I'd like to continue purchasing records from you from now on, so I don't want to be blocked by you.
Japanese → English
I have some Yugio cards, but it may be difficult to ship them overseas by themselves. If we can make a deal with your friend, I think it would be possible to enclose your share as well.
Japanese → English
It is written ‘cup and saucer’ however can I check if these are mocha-sized cups? If so, I would like to cancel the order. Did eBay send you a notification for a second chance with the coffee pot? I'm interested in this pot. Can you tell me it’s approximate size?
Japanese → English

cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English