[Translation from Japanese to Native English ] I received the refund for the remaining amount for the item, "Patagonia Rain ...

Original text

「Patagonia Rain Shadow Jacket　SKU: #7591011　Color: Fennel　size: LG」の商品の不足分の返金は受け取りました。迅速でとても丁寧な対応に感謝いたします。
しかし私はもう一つ問題を発見しました。「Patagonia Nano Storm™ Jacket　SKU: #7641397　Color: Peat Brown　size: MD」の商品ですが、商品に新品のタグが付いていませんでした。

Translation / English

I received the refund for the remaining amount for the item, "Patagonia Rain Shadow Jacket SKU: #7591011 Color: Fennel size: LG". I really appreciate your quick and professional handling of this.
However, I have found one more issue. There was no new-item tag attached to the item "Patagonia Nano Storm™ Jacket SKU: #7641397 Color: Peat Brown size: MD"

Translation / English

I have received the previously unrefunded amount for the「Patagonia Rain Shadow Jacket　SKU: #7591011　Color: Fennel　size: LG」. Thank you very much for your polite and prompt response.
However, I have found another problem. On the「Patagonia Nano Storm™ Jacket　SKU: #7641397　Color: Peat Brown size: MD」, the tag showing that it is a new item is missing.

Original text

更には左ポケットにお菓子の包みが入っていました。胸ポケットにはガムの包み紙まで入っている！この商品は新品ではなく明らかに中古品です。証拠の写真が必要であれば送ります。あなたのお店では中古の商品を扱っているのですか？
今まで何度も購入をしましたが、今回のような不具合ははじめてでした。非常に残念です。対応をお願いします。

Translation / English

Also, there was a candy wrapper in the left pocket and there was a chewing gum wrapper in the chest pocket! This item is not new. This is clearly a used item. I will send you pictures for the proof if necessary. Do you sell used items at your store?
I have purchased from you number of times, but something like this never happened before. I am very disappointed. Please take care of this.

Translation / English

Furthermore, there was an empty packet of sweets in the left pocket. There was even a gum wrapper in the chest pocket! This item is obviously not a new item but a second-hand one. If you need proof, I can send you the pictures. Does your shop deal in second-hand items?
I have purchased many items from you in the past, but this is the first time that such an incident has happened. It's a pity as I'd always been satisfied with your service. I look forward to your reply.