[Translation from Japanese to English ] The box of the item I received was defected. I cannot sell this item. Ple...

Original text

届いた商品の箱が破損していました。
売り物にならないので困っています。
返金か返品して下さい。
宜しくお願い致します。

追記
商品パッケージの破損状態は　カッターで切られたような感じでした。

英語が得意ではないので　シンプルな説明をお願い致します。

Translation / English

The box of the item I received was defected.
I cannot sell this item.
Please refund of return.
Thank you.

PS.
The box seemed like it was cut with a cutter knife.

I'm not very good at English, so please explain in simple words.

Translation / English

I received the item, but its box was damaged.
I can't sell this item with this condition.
Please refund or send me a new item.
Thank you for your kind understanding.

P.S.
The damage of the box was like somebody cut with a cutter.
I'm waiting for your reply with simple explanations since I am not very good at English.