[Translation from Japanese to English ] Thank you for your attention always. I will return 2 defective items, so c...

Original text

いつもありがとう

2個の不良品をあなたに返送するので、
500ドルを返金してもらえないか？

私はメーカーに直接連絡を取った経験がありません。
あなたが保障の申請をする方がスムーズだと私は思います。

あなたにお手間を取らせて申し訳なく思いますが、
対応をどうか宜しくお願いします。

ありがとう

Translation / English

Thank you for your attention always.

I will return 2 defective items, so can you please refund me $500?

I have never contacted to a manufacturer.
In this case, I think the things would go smoothly if you directly contact the manufacturer for the insurance.

Sorry to trouble you, but kindly please arrange this problem.

Thank you.

Translation / English

Hi,

I will return the 2 faulty items to you, so would you be able to refund me my $500?

I have never contacted manufacturers directly.
I think it would go more smoothly if you were to put in a claim against the guarantee.

I am sorry to inconvenience you but I have you will be able to process this as required.

Thank you very much in advance.