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  4. I am B, owner of store. I deeply apol...

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[Translation from Japanese to English ] I am B, owner of store. I deeply apologize that we sent a wrong item to you i...

Original Texts
店舗オーナーのBです。配送遅延に続き誤った品の配送と、2度もご迷惑をおかけし不快にさせてしまったこと深くお詫びします。スタッフのミスであり厳重注意します。返品送料はもちろん当方負担します。日本からはAの仕組上ラベル発行が出来ないため、送料を教えて頂ければこちらからすぐ送金します。通常50＄程度と考えています。なお追跡可能な発送手段で送付をお願いします。全額返金または正しい商品の再発送どちらを希望されるかお知らせ下さい。返金を希望される場合は商品の無事到着確認次第即返金します。
chibbi
Translated by chibbi
This is the owner of the shop B. I sincerely apologize for causing you the troubles twice to make you feel unpleasant by sending the wrong items and the delay of the delivery. It was caused by our staff and I promise you to advise to be more careful. We will pay the shipping, of course. We are not supposed to issue a label for A due to the mechanical purposes from Japan side, we will transfer the shipping fee as soon as we can if you give me the cost of shipping. I expect it to be around $50. I would also like you to send us using a shipping method that we can track. Please inform me whether if you like a full refund or receiving a correct product shipped by us. If you prefer a full refund, we will do that as soon as we confirm the product has safely arrived.
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Result of Translation in Conyac

Number of Characters of Requests:
240letters
Translation Language
Japanese → English
Translation Fee
$21.6
Translation Time
21 minutes
Freelancer
chibbi chibbi
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現在アメリカワシントン州シアトル郊外に住んでいます。長年、デルタ航空の予約課で予約一般、フリクエントフライヤーエリートラインでマイルに関する予約業務全般に...
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chibbi's Public Translations

Regarding the shipping, I'd like to wait till Monday to find out how many days it will take to ship out small parcels to Japan. If there is no problem, I'm thinking to ask you to ship for now.

As for airmail, I found out when I consulted with Mr. A about shipping the items I had purchased.
Would it be all right to ask you the details about the airmail Mr. A suggests?
I'm just wondering what's the difference between Mr. A's and Mr. B's shipping method.
Japanese → English
As I like to pay for the products, please give me your routing number, account number, and account type.
After receiving the payment, I will make an arrangement for the shipping. It is also possible to arrange for a pick-up if you trust me enough.

Would it be all right with you to arrange for a pick-up tomorrow?
Do you have a specific time zone you prefer?
Please let me make sure the address of the pick-up destination.
Is it the name of the company you have below?
Please print out the PDF and hand it to the driver.

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I've researched exporting alcohols and found out it is impossible.
I'm sorry that I can't help you.
Japanese → English
Dear Ms. Sinem Aleda

I'm sorry for replying late.
Due to the server trouble, I have a contact with, my reply was late because I was unable to receive your replies.
I was notified by the person in charge that you may see in the mail that I had received your reply and had it transferred to me.
I highly appreciate that you advised me of a solution to this issue.
As well as returning back the package to the SHIPPER, we are middle of searching for the best choice to solve this matter so please be patient for now for a while.
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