輸送トラブルとはいえ、お客様にご心配と不安を与えてしまったことをまずは深くお詫び申し上げます。お客様の仰る通り、追跡番号が反映されていないことをこちらでも確認致しました。通知でご案内の通りお客様の商品は10日に発送済ですが、日本国内の郵便局で何等かのトラブルがあった可能性があります。以前同様に番号が反映されなかったケースでは、日本国内輸送途中で梱包に破損が生じ、返送扱となっていたことがありました。いずれにせよ当方で至急郵便局へ確認を行い、結果が分かり次第すぐにお知らせします。
Rating
50
Translation / English
- Posted at 14 Jan 2018 at 15:05
We deeply apologize for your concern and anxietas, even though it was caused by the transportation problem. As you said, we also verified that the tracking number has not been reflected. As we informed by the acknowledgement, the product was shipped on 10, however there may be some problems in the post office in Japan. Previously, in the similar case where the tracking number was not reflected a breakage happend to the package during transportation in Japan and it was treated as return.
At all events we will immediately ask to the post office and let you know the results as soon as we get.
tgvicektx likes this translation
At all events we will immediately ask to the post office and let you know the results as soon as we get.
Rating
52
Translation / English
- Posted at 14 Jan 2018 at 15:13
Ffrst of all, despite the transportation trouble, we are deeply sorry that we have given you a worry and uneasiness . We have also confirmed that the tracking number was not reflected as you said. Your product was sent out as noticed on 10th, but there might have been some trouble at the post office in Japan. In the past case that the number had not been reflected like this time, the damage occurred in the packing during the transportation in Japan, and it had been returned. In any case I will confirm it as soon as possible with the post office and inform you as soon as I know the result.
tgvicektx likes this translation
「Ffrst」は、「Frst」と訂正いたします。