本日、アメックスカードの30%OFFが適用されていないことに気がつきました。
カスタマサービスにチャットで質問をしたところ、
「有効期限切れのため、再度適用ができるように上司に確認をします」
と言われました。
私は2011年から6年間御社を利用させていただいておりますが、
今後も一緒にビジネスをしたいと思っていますので、
引き続き30%OFFの適用をお願いいたします。
もし出来ない場合は、料金が高くなるので他社への乗換を検討する必要があります。
何卒ご検討のほど宜しくお願い致します。
Rating
53
Translation / English
- Posted at 17 Apr 2017 at 22:16
Today, I noticed that the 30 % discount on my American Express Card was not applied.
When I asked their customer service in their chat room they said, ''Your card is expired so I will talk to my superior so you can apply that again.''
I have been using your service for 6 years since 2011 and would like to continue business with you going forward so please apply the 30 % discount as before.
If you can't, I may need to consider switching to other company as the service fee will get expensive.
Thank you for your cooperation.
When I asked their customer service in their chat room they said, ''Your card is expired so I will talk to my superior so you can apply that again.''
I have been using your service for 6 years since 2011 and would like to continue business with you going forward so please apply the 30 % discount as before.
If you can't, I may need to consider switching to other company as the service fee will get expensive.
Thank you for your cooperation.
Rating
52
Translation / English
- Posted at 17 Apr 2017 at 22:12
Today, I noticed that 30% discount of Amex card had not been applied.
I asked customer service via chat, I was told that "Since expiration date had passed, I will check with the boss so it can be applied again."
I have been using your company service for 6 years since 2011, and I wish to continue doing business together, so I appreciate that you continue applying 30% discount.
If it's not possible, the price will go up so I need to consider switching to other company.
I appreciate your kind consideration on this matter.
I asked customer service via chat, I was told that "Since expiration date had passed, I will check with the boss so it can be applied again."
I have been using your company service for 6 years since 2011, and I wish to continue doing business together, so I appreciate that you continue applying 30% discount.
If it's not possible, the price will go up so I need to consider switching to other company.
I appreciate your kind consideration on this matter.
Rating
47
Translation / English
- Posted at 17 Apr 2017 at 22:16
Japan, I noticed that the 30% off does not apply to American Express card.
When I spoke with customer service they told me,
"Because effective date has passed I will consult with my superior so it can be applicable again"
I've been using the services of your company from 2011, 6 years by now.
I think I would like to continue doing business with you.
I'll count with you for the 30% OFF.
In case is not possible, the fee will increase so it will necessary to consider changing to another company.
Please make the necessary considerations.
When I spoke with customer service they told me,
"Because effective date has passed I will consult with my superior so it can be applicable again"
I've been using the services of your company from 2011, 6 years by now.
I think I would like to continue doing business with you.
I'll count with you for the 30% OFF.
In case is not possible, the fee will increase so it will necessary to consider changing to another company.
Please make the necessary considerations.
