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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] Just confirming, the size and the condition is the reason for my return reque...

Original Texts
今回、サイズおよび状態が理由での返品希望ということで、確認いたしました。

ご希望の添えず申し訳ないのですが、サイズが合わない旨での返品に関してはお受けしておりません。
※人それぞれ、足の形が違うため、ご了承ください。

また靴紐については最初から切れていたわけではなく、試された時に切れたということで、基本的には返品をお受けしておりません。
しかしながら、今回のみ、お支払い頂いた金額から靴紐代ということで１０ドル分をディスカウントさせていただこうと考えておりますが、いかがでしょうか？
michael_1987
Translated by michael_1987
Just confirming, the size and the condition is the reason for my return request.

I'm very sorry but we cannot accomodate you in this matter. We do not accept returns based on size.
※Because people have different sized feet, please understand.

Also, regarding the shoe laces, it's not that they were cut from the start, but they were cut at the time of being tried, so we do not generally accept returns because of this.

However, we are considering giving you a $10 discount for the cost of the shoe laces this time only. Would that suit you?

Result of Translation in Conyac

Number of Characters of Requests:
238letters
Translation Language
Japanese → English
Translation Fee
$21.42
Translation Time
6 minutes
Freelancer
michael_1987 michael_1987
Standard
I was born in Australia. At the age of 21, a strong interest in Japanese hist...

Other Translations From Japanese To English Are Made Public

Thank you very much for your reply. I have modified the weight of the item to 181g. However, the FBA Fulfillment Fees remains the ones for 600g. Please update and apply a new fee for the weight, 181g.
Japanese → English
I received C88 from Fedex. I will send you. I think the refund amount will be bigger than declared amount. Will you get refund by check? Or can I offset the refund amount to the declared amount in next declaration? If possible, I want to do it. Thanks for your reply. I am sorry for asking you many times. Did you receive the item with tracking number AAA? In this case, was the item con...
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If you will post the series of "Bushido" on your Instagram, it will be better to put the following hashtag. Because Japanese swords are very popular here in Japan.
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Firstly, I would like to extend my gratitude to the three owners who provide OmegaPro services. Thank you Andreas Szakacs, Dilawar Singh, and Michael Sims! I am very grateful to you all for your service and have shared it with important friends. I am looking forward to seeing you all on our Platinum trip. Please continue to achieve your goals and grow Omegapro even further!
Japanese → English

michael_1987's Public Translations

The product that the buyer ordered has already arrived. You can check with the tracking number.
If it is just that the buyer is unsatisfied with the product, that is not a mistake of mine. The buyer left me negative feedback based on that, but Amazon recognized that and removed that evaluation for me.
If the buyer submits a claim, does Amazon accept them unconditionally? I will receive a return, but are you aware of the strangeness of the buyers wording?
If the buyer would like to return, below is the appropriate address.
Japanese → English
When the documents have been published, it seems like the contents are going straight to the one in charge by email as well. I'm so sorry, it is necessary for do an collection request there. Could you call this number? Please stick this document to the item. I was told that delivery will take over 2 weeks, so I have used a different trading company this time.
Searching for past emails has really taken up too much time. If you have any questions for me, could you please write them when you email me. Even I don't like being asked the same question over and over again. If you understand, could you please respond.
Japanese → English
Thank you for your reply. We will proceed with the half price return, so please wait while the payment is being concluded.

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Although the product was mistakenly purchased by the customer, as it is a food product, we cannot accept returns.

Through contact with the customer, we have agreed upon a 50% payment return. However, on the management screen, I can only choose a full price return.

How can I do a half price return?

Thank you in advance for your reply.
Japanese → English
We are currently in the process of creating the manual. I will list what I feel are defects.
Please advise on how I can improve them.

Problem points:
*When the app is opened on an iPhone, forced closure happens often.
* When starting the upload on an iPhone, forced closure happens often.
* In the explanation, a Wi-Fi password is requested, but there is none.
* There is a lag of 15 minutes from uploading to the iPhone to seeing it on the device.
* When opening the app on an Android the Wi-Fi connection mark shows, but it does not synchronize with the playlist.
Japanese → English