大変お待たせしました。メーカーから回答が来ました。
結論としては全額返金させて頂きます。
メーカーの製造担当者によるとおそらく革の製造中に
刻印がない状態で出荷をしてしまった、とのことです。
返品交換を受け付けるとのことですが、日本に商品を戻す必要があり、
今回は返金でご容赦頂ければ幸いです。
誠に申し訳ございませんでした。メーカーがミスを認めているので
こちらにも弁解の余地はありません。メーカーの方も今後はこのようなことがないよう
改善に務めると言っております。何卒宜しくお願いいたします。
Rating
44
Translation / English
- Posted at 30 Jan 2017 at 17:49
I am sorry for having kept you waiting so long. I have just received a reply from the manufacturer.
As a result, I would issue a full refund to you.
According to the person of the manufacturer who is in charge of the production, they would probably have made shipment without embossing during the production of the leather.
They told me that they would accept the returning the item, but we need to return the item to Japan. So I would appreciate if you can accept the refund this time.
I am really sorry for the inconvenience caused to you. As the manufacturer admits their mistake, we also cannot make any excuse. The manufacturer also tells that they will do their best to improve the quality to avoid such things in the future. I would appreciate if you can understand.
As a result, I would issue a full refund to you.
According to the person of the manufacturer who is in charge of the production, they would probably have made shipment without embossing during the production of the leather.
They told me that they would accept the returning the item, but we need to return the item to Japan. So I would appreciate if you can accept the refund this time.
I am really sorry for the inconvenience caused to you. As the manufacturer admits their mistake, we also cannot make any excuse. The manufacturer also tells that they will do their best to improve the quality to avoid such things in the future. I would appreciate if you can understand.
Rating
50
Translation / English
- Posted at 30 Jan 2017 at 18:03
Thank you very much for your patience. We received the response from the manufacturer.
As a conclusion, we are happy to issue you a full refund.
According to the production personnel at the manufacturer, the item was shipped without engraving during the leather production.
They will accept return/exchange, but the item needs to be returned to Japan so we would like to issue you a refund for this occasion.
We are very sorry about the inconvenience. The manufacturer admits the miss so there is no way for us to make an excuse either. They assure to make improvements lest things like this won't happen. Thank you and best regards,
As a conclusion, we are happy to issue you a full refund.
According to the production personnel at the manufacturer, the item was shipped without engraving during the leather production.
They will accept return/exchange, but the item needs to be returned to Japan so we would like to issue you a refund for this occasion.
We are very sorry about the inconvenience. The manufacturer admits the miss so there is no way for us to make an excuse either. They assure to make improvements lest things like this won't happen. Thank you and best regards,
![[deleted user]](https://secure.gravatar.com/avatar/695023b4efd563721d13716b1457bc73.png?d=identicon&mode=crop&r=PG&s=42)
Rating
52
Translation / English
- Posted at 30 Jan 2017 at 18:10
I am sorry to have kept you waiting for so long. I have received the reply from the manufacturer.
I will give you a full refund as a result.
The person in charge said that the item was shipped while producing lethers without being inscribed probably.
They accept to return it, but it is to need the item to get back to Japan, so we would appreciate if you can accept to refund this time.
Our sincere apologies for any inconvenience. Because the manufacturer admits it, nothing can excuse our side. The manufacturer says they would sincerely intend to improve in the future. Thank you very much for your help.
I will give you a full refund as a result.
The person in charge said that the item was shipped while producing lethers without being inscribed probably.
They accept to return it, but it is to need the item to get back to Japan, so we would appreciate if you can accept to refund this time.
Our sincere apologies for any inconvenience. Because the manufacturer admits it, nothing can excuse our side. The manufacturer says they would sincerely intend to improve in the future. Thank you very much for your help.
Rating
50
Translation / English
- Posted at 30 Jan 2017 at 18:41
We thank you much for your patient. We have received the reply from the manufacturer. In the conclusion, we will refund the full amount to you.
According to the production department of the manufacturer, by mistakes, they shipped the leather that engraved marks were not pressed in during its manufacturing process.
Usually, they only accept return and exchange only, and the merchandise is supposed to be shipped back to Japan. However this time, we would appreciate if you accepted the refund.
We sincerely apologize for inconvenience. Since the manufacturer has admitted their mistake, we have no words to get back other than apologizing. The manufacturer says they will never repeat what they did, and will revise their business.
Thank you.
Sincerely.
According to the production department of the manufacturer, by mistakes, they shipped the leather that engraved marks were not pressed in during its manufacturing process.
Usually, they only accept return and exchange only, and the merchandise is supposed to be shipped back to Japan. However this time, we would appreciate if you accepted the refund.
We sincerely apologize for inconvenience. Since the manufacturer has admitted their mistake, we have no words to get back other than apologizing. The manufacturer says they will never repeat what they did, and will revise their business.
Thank you.
Sincerely.
皮のスペルをleatherに訂正致します。申し訳ございませんでした。