Translator Reviews ( Japanese → English )

Japanese

大変お待たせしました。メーカーから回答が来ました。
結論としては全額返金させて頂きます。

メーカーの製造担当者によるとおそらく革の製造中に
刻印がない状態で出荷をしてしまった、とのことです。
返品交換を受け付けるとのことですが、日本に商品を戻す必要があり、
今回は返金でご容赦頂ければ幸いです。

誠に申し訳ございませんでした。メーカーがミスを認めているので
こちらにも弁解の余地はありません。メーカーの方も今後はこのようなことがないよう
改善に務めると言っております。何卒宜しくお願いいたします。

English

I am sorry for having kept you waiting so long. I have just received a reply from the manufacturer.
As a result, I would issue a full refund to you.

According to the person of the manufacturer who is in charge of the production, they would probably have made shipment without embossing during the production of the leather.
They told me that they would accept the returning the item, but we need to return the item to Japan. So I would appreciate if you can accept the refund this time.

I am really sorry for the inconvenience caused to you. As the manufacturer admits their mistake, we also cannot make any excuse. The manufacturer also tells that they will do their best to improve the quality to avoid such things in the future. I would appreciate if you can understand.