[Translation from Japanese to English ] I am very sorry. When I checked the goods before shipping, the products had b...

Original text

大変申し訳ありません。発送前に商品の確認をしましたら、4月の熊本地震により商品が破損しておりました。
つきましては、返金もしくは代わりの同じ程度の初期の本体（箱付き）でいかがでしょうか？
ご返信お待ちしております。

Translation / English

I am very sorry. When I checked the goods before shipping, the products had been damaged due to the Kumamoto earthquake in April.
Therefore, how would you feel about a refund, or otherwise another early product worth the same amount (including packaging)?
I'm waiting for your reply.

Translation / English

I am very sorry that we found that the item is broken due to Kumamoto Earthquake in April when we inspected the item before arranging shipment.
Therefore I am going to issue a refund, or to ship an alternative initial model (with an outer box) whose condition is about the same as the original one. What do you think about it?
I am looking forward to your reply.

Translation / English

I'm sorry. After I make confirmation of the goods before it was delivered, I found out that the goods was damaged due to Kumamoto earthquake.
As such, would you consider refund or would similar main part of early model (it comes in a box) acceptable for you?

I'll be waiting for your reply.

Translation / English

I am truly sorry. When I checked the products before shipping, those were broken because of the earthquake occurred in Kumamoto in April.
How about my reimbursing or sending you the same quality of the first product (with a box)?
I'm looking forward to your reply. Thank you.