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[Translation from Japanese to English ] We seem to have mistaken the 10.5" one with the 12" one. Usually, we would...

Original Texts
私達は10.5"の商品を12"と取り違えて納品してしまったようです。

本来であれば12"の商品と交換させて頂きたいところなのですが、
こちらの商品はメーカーから廃盤となった商品のため、手配ができませんでした。

先ほど、商品代金を全額ご返金させて頂きました。
お手数ですが商品をご返送頂けますでしょうか。

購入履歴画面から実施頂くことが可能です。
到着後、お詫びの気持ちとして１０ドルのギフト券を差し上げます。

商品を楽しみにお待ち頂いていたところ、誠に申し訳ございませんでした。
chibbi
Translated by chibbi
I'm afraid we must have delivered the product "12 "instead of "10.5" by mistake.

Actually, we are supposed to offer you an exchange for "12" but this item was discontinued by the manufacturer, and we were unable to replace it.

We refunded the product amount a while ago.
I am sorry to ask you this, but could you send the product back to us, please?

You can do it from the purchase history screen.
After receiving it, we will be happy to give you $10 gift certificate as a gratitude.

You must have been looking forward to receiving the product, and we sincerely apologize for this trouble.
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Result of Translation in Conyac

Number of Characters of Requests:
232letters
Translation Language
Japanese → English
Translation Fee
$20.88
Translation Time
19 minutes
Freelancer
chibbi chibbi
Starter
現在アメリカワシントン州シアトル郊外に住んでいます。長年、デルタ航空の予約課で予約一般、フリクエントフライヤーエリートラインでマイルに関する予約業務全般に...
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Other Translations From Japanese To English Are Made Public

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chibbi's Public Translations

Regarding the shipping, I'd like to wait till Monday to find out how many days it will take to ship out small parcels to Japan. If there is no problem, I'm thinking to ask you to ship for now.

As for airmail, I found out when I consulted with Mr. A about shipping the items I had purchased.
Would it be all right to ask you the details about the airmail Mr. A suggests?
I'm just wondering what's the difference between Mr. A's and Mr. B's shipping method.
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As I like to pay for the products, please give me your routing number, account number, and account type.
After receiving the payment, I will make an arrangement for the shipping. It is also possible to arrange for a pick-up if you trust me enough.

Would it be all right with you to arrange for a pick-up tomorrow?
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Please print out the PDF and hand it to the driver.

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I've researched exporting alcohols and found out it is impossible.
I'm sorry that I can't help you.
Japanese → English
Dear Ms. Sinem Aleda

I'm sorry for replying late.
Due to the server trouble, I have a contact with, my reply was late because I was unable to receive your replies.
I was notified by the person in charge that you may see in the mail that I had received your reply and had it transferred to me.
I highly appreciate that you advised me of a solution to this issue.
As well as returning back the package to the SHIPPER, we are middle of searching for the best choice to solve this matter so please be patient for now for a while.
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