[Translation from Japanese to English ] I have an inquiry about the case ●●. I am checking the investigation invoice...

This requests contains 195 characters and is related to the following tags: "Business" "e-mail" . It has been translated 2 times by the following translators : ( tatsuoishimura , ka28310 ) and was completed in 0 hours 6 minutes .

Requested by futaba at 16 Apr 2016 at 00:18 945 views
Time left: Finished

ケース●●について、ご相談です。
故障の調査請求を確認しているのですが、郵便局からの返答が未だないため明日確認します。
アクションが遅くなり申し訳ございません。
セラーのリターンリクエストを承認してラベルを送りたいのですが、返金ボタンしかなくなってしまっています。決して安い商品ではないため、商品の返送もないままに全額返金するのは私としても苦しいです。
どうすれば返送用ラベルを送れるのでしょうか。

Let metconsult you about the case ●●.
I try to confirm the investigation request into the product trouble, but the answer from the post office is yet to come andtI will confirm it tomorrow.
I am sorry for the action becoming slow.
I want to send the label in acknowledgement of the return request of the seller, but only the repayment button appears. Because it is not at all the cheap product, it is painful for me to refund the product in full without the return of it.
How may I send the label for the return?

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