[Translation from Japanese to English ] Hello. At the first stage, you told you could not eject the memory card witho...

Original text

こんにちは。最初の段階で、ペンチを使わないとカードが取り出せなくなったとのことなので、カード挿入時になんらかの故障をしたことが考えられます。連絡がまったくないとのことですが、最初に連絡いただいてから、まだ２時間程度しかたっておりません。こちらも仕事がありますので、返信に半日程度の時間を要する場合はあります。
商品状態がどのようになってしまったかわかりませんが、故障した可能性がありますので返品は受付します。
リターンアドレス宛に商品をご返送いただければ、商品到着後にご返金をします。

Translation / English

Hello. At the first stage, you told you could not eject the memory card without a pliers, so I think something went wrong when you inserted the card. You told that you had not received anything, but it is just two hours since I received your first message. As I am working daytime, it would take half a day to reply to you.
I am not sure about the status of the item, but I will accept your return the item back because it possibly suffers from malfunction.
Once you send the item back to the return address, I will refund after I receive it.

Translation / English

Hello. You had to use pliers to eject the card at initial stage, so there could be a failure at the time of inserting the card. You said you never got reply, but only 2 hours has passed since you first contacted. I also have work to do, so it can take about half a day to reply.
I don't know the status of the item now, but it might have failed so I accept return.
Please return the item to the return address and I will make refund after it arrives.

Translation / English

Greetings. Since the card extraction couldn't begin without pliers, we believe some sort of malfunction happened during its insertion. You said I didn't reply to the initial message, but it was only sent 2 hours ago. I have work to do, and it might take me half a day to reply. I have no idea what happened to the product, but it could be malfunctioning, so I'm going to accept the return.
I will perform the refund after the product is returned to the return address.