お客様へ
高額な関税を請求されたということで、
不快な思いをさせてしまい申し訳ありません。
関税についてはフランスの税関が決めることであり
こちらではどうすることもできません。
同じ商品でも関税がかかるときとかからないときがあるようです。
特にヨーロッパでは通常の関税の他にVATが加わり、
非常に複雑で高額です。
今回請求された関税50ポンドについては
私たちが代わりに負担させていただきます。
返金処理をさせていただきますのでしばらくお待ちください。
ご迷惑をおかけしまして申し訳ありませんでした。
Rating
52
Translation / English
- Posted at 10 Sep 2015 at 17:54
Dear Customer
We are very sorry to hear that you was charged for a high amount as duties.
Regarding to duties, it is determined by the French customs and we can not do anything in that matter.
It seems that some times, even for the same product, duties are charged or not.
In Europe, as besides the custom duties, VAT is also charged, making it complex and expensive.
For this time, we will pay for the 50 pounds of duties.
We will make the return of the amount so please wait a while.
We are very sorry for the inconvenience.
We are very sorry to hear that you was charged for a high amount as duties.
Regarding to duties, it is determined by the French customs and we can not do anything in that matter.
It seems that some times, even for the same product, duties are charged or not.
In Europe, as besides the custom duties, VAT is also charged, making it complex and expensive.
For this time, we will pay for the 50 pounds of duties.
We will make the return of the amount so please wait a while.
We are very sorry for the inconvenience.
Rating
50
Translation / English
- Posted at 10 Sep 2015 at 18:08
Dear Valued Customer;
We are sorry that you had an inconvenience due to high tariff.
It is unfortunate that there is nothing I can do about the tariff since it is under the control of French Customs.
It seems the tariffs for the same goods are applied randomly.
In case of Europe, especially, VAT is applied over the normal tariff which causes a lot complication and high expense for importing.
We will cover the 50 pound for this case as you requested.
Please give us some time while we process the refund.
Again, we are very sorry for any inconvenience this may have caused.
We are sorry that you had an inconvenience due to high tariff.
It is unfortunate that there is nothing I can do about the tariff since it is under the control of French Customs.
It seems the tariffs for the same goods are applied randomly.
In case of Europe, especially, VAT is applied over the normal tariff which causes a lot complication and high expense for importing.
We will cover the 50 pound for this case as you requested.
Please give us some time while we process the refund.
Again, we are very sorry for any inconvenience this may have caused.
Rating
36
Translation / English
- Posted at 10 Sep 2015 at 18:02
Dear customer,
We are sorry that you were asked for high tariffs and had an unpleasant experience.
Since tariffs is handled by French Custom, we could not help do anything.
Although the same product, sometimes customers have to pay for the tariffs or not.
Especially in Europe, other VAT would be added besides tariffs,
so the price should be very complicated and expensive.
Regarding to the tariffs 50 pond this time,
we will pay it for you.
Please kindly wait for refund process.
Sorry for inconvenience.
We are sorry that you were asked for high tariffs and had an unpleasant experience.
Since tariffs is handled by French Custom, we could not help do anything.
Although the same product, sometimes customers have to pay for the tariffs or not.
Especially in Europe, other VAT would be added besides tariffs,
so the price should be very complicated and expensive.
Regarding to the tariffs 50 pond this time,
we will pay it for you.
Please kindly wait for refund process.
Sorry for inconvenience.
