[Translation from Japanese to English ] When I click "Translation in online tool" for this task, the message mentione...

Original text

この業務のTranslation in online toolをクリックしても以下のメッセージが表示されて、Translation Toolを使用できません。

ログアウトしてWEBトップページからアクセスして、再度ログインを行っていますが、変わらない状況です。

この問題を解消いただいてもよろしいでしょうか？

このような状況につき、deadlineに間に合いません。
deadlineを2時間伸ばしていただくことは可能でしょうか？

よろしくお願いします。

Translation / English

When I click "Translation in online tool" for this task, the message mentioned below is just shown. Then I can't use Translation Tool.
I have logged out and tried to log in again from the home of WEB. But the result is the same.
Please kindly check this problem.
Due to this, I am not able to meet the deadline.
Would you please delay it by 2 hours?
Thank you.

Translation / English

Even I click “Translation in online tool” of this business, the following message will display and the Translation Tool cannot be used.
It is still same after I tried to log out, access from WEB top page and log in again.
Could you do me a favor to solve this problem please?

Due to such situation, I don't think I can make it in time before deadline.
Is it possible to extend the deadline for 2 more hours?

Thank you in advance!

Translation / English

Though click the Translation in online tool of this business, the message as below will appear and Translation Tool could not be used.

I have tried logging out and accessing the site from the top page, and logging again, but it didn't work as well.

Could you help me to solve the problem?

I could not obey the deadline if still meet with this situation.
Could you postpone 2 hours from the deadline?

Thanks