この度は Defect Rateが基準である1%を超えてしまい、お客様方そしてAmazon様に多大なご迷惑をかけることとなり、誠に申し訳ございませんでした。
今回Order Defect Rateが大きく上昇してしまった理由を弊社で改めて確認したところ、最近導入した、追跡番号のないSAL便による発送での商品の紛失が主な原因となっております。
Rating
50
Translation / English
- Posted at 13 Aug 2014 at 16:27
This time we are very sorry that defect rate exceeded １percent that is standard and we gave a tremendous inconvenience to customers and Amazon.
We checked the reason why the order defect rate this time rose tremendously. and found that loss of the items sent by SAL that has not tracking number we introduced recently is a main reason.
We checked the reason why the order defect rate this time rose tremendously. and found that loss of the items sent by SAL that has not tracking number we introduced recently is a main reason.
Rating
52
Translation / English
- Posted at 13 Aug 2014 at 16:28
We are very sorry that Defect Rate has gone beyond 1%, our criterion, ad cause a huge trouble to valued customers and Amazon.
As we re-investigated the factors in this increase in Order Defect Rate, we found out it is losses of goods involved in shipping through our currently introduced SAL mail with no tracking number.
As we re-investigated the factors in this increase in Order Defect Rate, we found out it is losses of goods involved in shipping through our currently introduced SAL mail with no tracking number.
Rating
36
Translation / English
- Posted at 13 Aug 2014 at 17:12
Defect rate has over 1% above the criteria, we apologize to the customers and Amazon that the incoveniece may caused.
We confirmed that the reason of the order defect rate rised obviously related to the SAL leaded-in recently which could not be tracked, and the lost packages.
We confirmed that the reason of the order defect rate rised obviously related to the SAL leaded-in recently which could not be tracked, and the lost packages.
