[Translation from Japanese to English ] Thank you for your message. In regard to the item, there is possibility that...

Original text

"メッセージありがとうございます。
商品についてですが紛失や関税等に引っかかている可能性があります。
こちらでも商品についてはお問い合わせします。
もしあと10日たっても届かない場合は返金対応させていただきます。"

Translation / English

Thank you for your message.
In regard to the item, there is possibility that it was put on hold at customs procedure, or completely lost on the way.
I will check the status of the item in our end.
In case it is not arriving in 10 days from now, I will refund to you.

Translation / English

Thank you very much for your message.
Regarding the shipped item, it may have been lost or caught at customs.
We will try figuring it out.
If the item will be still not arrived in 10 days, we are going to get a refund.

Translation / English

"Thank you for your message.
There is a possibility that the goods may have been lost of held up at customs.
I will inquire about them from my side.
If there is not results after 10 days, I will refund your money."

Translation / English

Thank you for your message.
I'm afraid that your package is lost or still in customs.
I will try to find out it.
I will pay back you unless you couldn't receive it within 10 days.