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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] Your company initially shipped using FedEx, but the package has not arrived t...

Original Texts
貴社は最初はFedEx で発送したしかし10日以上たっても私のところに荷物は届かなかったので問い合わせした
その後荷物が返品されたとのメールを受け取ったがその理由は説明されなかった
それから今度はＤＨＬで発送され荷物は到着したが箱を開けてみたら激しく破損していた、使用不可能な状態となっていた。
また発送を依頼してから到着まで1か月も時間かかったのに送料は増額され差額をカードから落とされていたのは納得がいかない
今回の顛末の説明をお願いします



mooomin
Translated by mooomin
At first, you sent the package to us by FedEx, but the package didn't arrive after more than 10 days have passed, so I made an inquiry.
Afterwards, I received an e-mail saying that the package was returned, but the reason was not explained.
Then, this time the package was sent by DHL, and the package arrived, but I opened the box to find the item severely damaged. It was unusable.
Moreover, it took one month from the request of shipment to arrival, but the shipment fee was increased, and the difference was withdrawn from the credit card, and I'm dissatisfied with this.
I would like an explanation for this matter.

Result of Translation in Conyac

Number of Characters of Requests:
218letters
Translation Language
Japanese → English
Translation Fee
$19.62
Translation Time
13 minutes
Freelancer
mooomin mooomin
Standard
英語圏に通算6年半居住経験があります。
最近はなかなか時間が取れないのが悩みですが、少しずつでも翻訳を勉強していきたいと思っております！

Other Translations From Japanese To English Are Made Public

The Japanese Ministry of Health, Labour and Welfare has confirmed the case of coronavirus at the Diamond Princess cruise ship, now isolated onboard the sea. We will provide approximately 2000 unit of iPhone operated by Softbank, and there will be one unit of phone per cabin in every passengers cabins and crew rooms. Access the special app by The Japanese Ministry of Health, Labour and Welfa...
Japanese → English
I have a question about FedEx Tracking# OO. Can you please check the attached image? I have received a message that the package was shipped with 15 boxes. And 14 out of the 15 have already arrived at Japan. However, one box (mps# ▲▲) has not arrived yet. I contacted FedEx in Japan. Then, they told me that the box (mps# ▲▲) was not consigned in US FedEx. I am afraid that the box was not shipped ...
Japanese → English
1. Thank you! My family and I are doing well too! It seems that this is a limited edition item in Japan. As it would not be good for it to be sold out, I will contact Jaos’ friend about getting it. However, currently America has suspended all international flights from Japan, so we cannot send any packages. Last year, the package that we sent to Chuck from ProEagle is still being held a...
Japanese → English
As for the shipment, using a USPS is cheaper but it may be subject to delay due to the Covid-19 pandemic. It has been taking 2 months. FedEx is safer but the expense is rather expensive at around 150 dollars. If you use PayPal, I will pay via PayPal after the shipment. If possible, I would like you to ship via FedEx, please. And, your recent email has a lot of things that I am interested in.
Japanese → English

mooomin's Public Translations

もしこの方法を用いても前方から後方にかけての軸のバランスがとれない場合、カメラをヘッドプレート上の別の穴にマウントしてみて下さい。前方から後方にかけての水平軸のバランスがとれたら、ヘッドプレート上のネジを締めて下さい。FLYCAM C5が右に傾いている場合、底のプレートの下部にあるネジを緩め、ミッドプレートを丁寧に左にスライドさせて下さい。使用者から見て左に傾いている場合、ミッドプレートを右に調節してください。バランスが取れるまで、１回に少しずつ動かして下さい。
調節できたら、全てのネジを締めて下さい。
English → Japanese
June 17th, Wed. Live appearance on "Suiyo-kayousai (Wednesday Song Festival).
Live appearance on "Suiyo-kayousai (Wednesday Song Festival)", broadcasted on Fuji-TV.
Date: June 17th (Wed.) 19:00~ 2 hour special
http://www.fujitv.co.jp/kayosai/index.html
Japanese → English
We are trully sorry for causing you trouble this time.
We issued a refund for the item and shipping fee.
The amount is: 28.11+9.75=37.86
We are doing our best for the satisfaction of the customers.
We are looking forward to serving you again.
English → Japanese
Hello.
Did you receive the item?
According to the tracking information, the item seems to be kept stored at the Russian postal office.
We could not tell whether the postal worker forgot to update the status as item received, or you have not visited the post office to receive the item; therefore, we have contacted you to ask which is the situation.
Thank you.

Hello.
The item was shipped by EMS today.
It will reach your country in a week.
If you have anything else you would prefer, please contact us.
Thank you.
Japanese → English