Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] I find your products very interesting, and have already purchased many times....

Original Texts
御社の商品はとても興味深く、既に何度も購入させていただいています。

しかし、購入時に何度かキャンセルが発生しているため、その解決方法に
ついて相談させてください。

キャンセルのメールには、「請求先住所が違う」と書いてあったため、
Paypal や Visa に住所を確認しました。しかし、特に間違いがあるように
思えませんでした。
可能であれば、具体的に間違い箇所をご指摘いただけませんでしょうか?

Translated by shioton
I have purchased from you couple of times because your goods are interesting.
However, there are some cancels of my orders so please let me help for it.

In the notice of the cancellation, it says "billing address is wrong" so I confirmed with Paypal and Visa but I couldn't find the mistake.
If possible, could you please tell me what is wrong for the cancellations.
Thanks.

Result of Translation in Conyac

Number of Characters of Requests:
193letters
Translation Language
Japanese → English
Translation Fee
$17.37
Translation Time
10 minutes
Freelancer
shioton shioton
Starter