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[Translation from Japanese to English ] I would like to start by explaining the cause for this incident. We have rec...

Original Texts
まず、今回の原因について説明をいたします。
今回のお客様の指摘をうけ、当社は仕入れ元に対して製品の正贋を再確認しました。
回答は正規品で間違いがないということです。
ただし、こちらのメーカーの商品は残念ながら製品の質が高くないとの回答を得ました。
当社ではこのメーカーの製品を今後一切し入れないことを決定しました。お客様には大変ご迷惑をおかけしましたが、これまで同様にお客様の満足を最優先にビジネスに取り組んでまいります。
ayaka_maruyama
Translated by ayaka_maruyama
I would like to start by explaining the cause for this incident.
We have received notices from our clients and confirmed with the seller if the product is genuine.
Their answer was that the product is genuine without any doubt.
However I have also learnt that this manufacturer doesn't make high quality products.
We have decided not to sell any products from this manufacturer in the future.
We are sincerely sorry for the trouble this has caused you, and promise to work on our business with our clients' satisfaction as our priority.
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Result of Translation in Conyac

Number of Characters of Requests:
207letters
Translation Language
Japanese → English
Translation Fee
$18.63
Translation Time
12 minutes
Freelancer
ayaka_maruyama ayaka_maruyama
Starter
・Graduated from Keio University, Degree in Political Science (慶應義塾大学　法学部政治学科　...
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Other Translations From Japanese To English Are Made Public

Thank you for the polite e-mail. It has been nine years since we started the business with you. Starting as a small business, it has much developed now thanks to your support. We hope that we continue to develop our business in the next year together as partners. Although COVID is still causing problems around the world, we believe that those issues can be solved in 2022. We would like to ...
Japanese → English
Although I have been asking again and again, did you call the laboratory for a gem stone? That means Beryllium content is not less or not, but it is Topaz, not Phenakite. You sold me a fake, you need to pay the money I paid back. It is a fraudulent act unless you return. You ought to refund me a total amount of 296.7USD for purchase and 9,350JPY for the inspection charge including the...
Japanese → English
May I ask what your call is about, as A-san called Mr Tanaka today? Mr Tanaka is out of office from today until 9 January next year. It might be impossible to have a conversation because he is in hospital.
Japanese → English
Su-Lin's dolls are truly adorable and unique to Kory. Do you receive orders from Japan as well? And do you accept orders from people other than me? The reason I ask is that I am confident that if more people in Japan knew about Kory's reborn dolls, you would receive many orders. Although I am still a startup, I have know-how in attracting customers in Japan. I hope to utilize this cu...
Japanese → English

ayaka_maruyama's Public Translations

お世話になっております。数週間前にカレンダーを購入し、１１月２５日に発送されたというメッセージを頂きました。
急いでいる訳ではないのですが、荷物が現在どこにあるのか教えて頂けますでしょうか。荷物が損失してしまうと非常に残念なので、荷物の現状をご連絡頂ければ幸いです。

了解致しました。このサイトからカレンダーを購入した訳ではないので、そもそもご連絡頂いた意図が分かりかねます。と言いますのも、送り主の方に連絡し、少し時間がかかっているので荷物を追跡できないかと伺ってみたところ、返事を頂くことができなかったからです。その代りに貴方からご連絡を頂いたので、少し疑問に思っています。
English → Japanese
I am sorry for the inconvenience.

A fault in the system has been causing this problem, but I have contacted the system management company to request repairing.

As a result, the system is back to normal, and you can make purchases without any problems.

If it can be delivered with EMS, we can ship products anywhere.

If there are any inquiries, please feel free to contact us.

We appreciate your continuous support towards our store and our knives.
Japanese → English
Actually my two sisters have been staying at my house since last month, so I'm swamped with house works and taking care of the four babies. The second oldest sister of mine has to stay calm and quiet due to her pregnancy complications too. The eldest sister had such a sweet baby last week.

I couldn't understand clearly because of my lack of English comprehensive skills, but did you want ◯ and ◯ in the same package? If not, please let me know which products you wish to be packed together.

The shop that I go to, ◇, did not have ◯, so is it okay for me to purchase it online? This would cost us extra delivery fee. Incidentally, I have already ordered ◯. I will let you know the delivery fee to Canada using SAL when the two items are ready.
Japanese → English
As I have been stating many times, the product is exactly as it is stated in the product information.
Please send it back if you're not happy with it, and don't worry about my circumstances.
You say that you don't have the time, but you keep sending me long emails day after day. I think there is plenty of time for you to send the products.
It is against the policy to demand refunds by threatening to give me bad feedbacks.
I have said that I will give you a refund, but you still want to give me a bad feedback when things don't go your way.
That is just childish.
You just want to steal $75 from me.
Japanese → English

ayaka_maruyama's Services

ビジネスメール、ホームページ、観光パンフレット等の翻訳を得意としております（日→英、英→日、どちらもネイティブレベルです）
1,000 yen per hour
Translation & Localization / Translation