Translation Results Requested Through Conyac Made Public

Thank you for contacting eBay about the case for the Selmer Saxophone Mark VII (eBay item number: 270690462417) that you bought. I know how frustrating it can be to have bought an item and not receive it. We're here to make sure that this claim is not only decided correctly, but also in a timely manner. I am more than happy to assist you with this issue today.
I am sorry for the delay in our response to you about this issue, we have had a higher than normal volume of emails and it is pushing back our response time.
I have reviewed the details on this situation and I have personally reached out to your seller about this transaction. I am placing a 3 days hold on the case to give your seller a last chance to resolve the matter with you. eBay will revisit the claim after this timeframe has passed. If your seller has not taken any steps towards resolving this with you, appropriate action will be taken on the claim.
I've taken a moment to review your account and I can see that you've been with us since 2007 with countless transactions behind you. I wanted to take a moment to thank you for your continued use of eBay, thank you for coming back over the years and helping make eBay such a great place to buy and sell.
In summary, I've placed the case on hold for 3 days and have asked the seller to either provide a tracking number or to refund you. If the seller has not resolved the case by the end of the 3 days, we will close the claim in your favor and refund you.
Thank you for choosing eBay.
Sincerely,
Aubrey W
eBay Customer Support