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  4. u k Thank you for your purchase. Be...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] u k Thank you for your purchase. Because our company conducts sales with ot...

Original Texts
ｕｋ
ご購入ありがとうございます。
弊社では他のネットショップと併用して販売している為、残絵ながら別のショップで
完売してしまいました。
誠に申し訳ありません。
同じ商品で他の色でしたら在庫がございます。（金額は同じ）
写真をお送り致しますのでご参考にしてみてください。
良い一日を！
cuavsfan
Translated by cuavsfan
u k
Thank you for your purchase.
Because our company conducts sales with other net shops, we are sorry to report that your item has been sold out through one of these other venues.
We are very sorry for this inconvenience.
If another color of the same item would be okay then we have some in stock. (The price is the same.)
We will send a photograph, so please take a look.
Have a great day!

Result of Translation in Conyac

Number of Characters of Requests:
135letters
Translation Language
Japanese → English
Translation Fee
$12.15
Translation Time
10 minutes
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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Hi, the item is stored at the transfer company in the US now. Therefore, it does not arrive in Japan yet. The transfer company says that the package includes 2 pieces of printed articles and does not include a handkerchief. You said that you sent a handkerchief. I am at a loss that the item is missing. For this reason, I would like you to make a contact with the transfer company.
Japanese → English

cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English