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[Translation from Japanese to English ] I apologize for the late reply as I was waiting for a reply from Amazon. U...

Original Texts
申し訳ありません。
アマゾンに問い合わせていたので、返信が少し遅れてしまいました。

今回の問題は、申し訳ありませんが、お客様が誤解をされています。
この商品はケースではなく、１本で販売されています。
なぜ、ケース販売と主張されるのか、私には理解できません。

おそらく、あなたは以前に全く別のページから申し込まれたのではないでしょうか？

もう一度、お客様が申込になったページをよくご覧になってみてください。
この商品は、ケースで販売されていません。
もし、まだ納得がいかなければ、このカタログを作成したアマゾンに問い合わせてください。

アマゾンに対してクレームを申請したようですが、私はとても残念な気持ちです。取り消して頂けますか？

もし、この商品の返品・返金を望むのでしたら、受け入れます。
ただし、お客様都合での返品になるので、日本までの送料はお客様負担となりますので、ご理解ください。

日本に商品の到着が確認でき次第、全額返金します。

今回の問題をあなたが理解して頂けることを願います、
14pon
Translated by 14pon
I apologize for my late reply. I was inquiring with Amazon.

Regarding this issue, you have misundersood something, I am afraid.
This product is sold by piece but not by case.
I have no idea why you insisted it should be sold by case.

Perhaps, you might have placed an order through a totally different page before?

Would you kindly reconfirm the page on which you placed your order this time?

This product is not sold by case.
If you still feel uncomfortable with my explanation, please inquire Amazon, who created the catalog.

I know you have filed a claim with Amazon, and I am so disapointed. Would you please remove your claim?

If you wish to return this item for a refund, I will accept it.
However, please note that you must pay the return shipping charge as it is a return of your reason.

I will refund you once I confirm receipt of the item.

I hope you understand the issue this time.

Result of Translation in Conyac

Number of Characters of Requests:
432letters
Translation Language
Japanese → English
Translation Fee
$38.88
Translation Time
about 1 hour
Freelancer
14pon 14pon
Starter
こんにちは

こちらで始めて、ちょうど１年経ちました

英語学習履歴：
中学・高校　６年間　（当然優秀）
大学（R大学英米文学科卒。当然現役入...

Other Translations From Japanese To English Are Made Public

I would like to buy this item, but would it be difficult for you to ship it to Japan now? I am terribly sorry for having made an inquiry despite there are a lot of damage due to COVID-19. In Japan, everyone has been puting a voluntary ban on going out, but the sales is conducted on-line.
Japanese → English
Hello, thanks for your e-mail. We're all doing well here. When my mother passed away, I was glad to receive your letter. I placed the letter I received on mother's alter. We did a small funeral for mother with just family and her close friends. After declaration of emergency because of corona, My nieces' school was closed for 3 months. But because of that, there's more time to spend to...
Japanese → English
I have pre-reserved an apartment with Mr. Aoko of Lilon City. About renting start, when can I decide it? Please let me check as NEMA contract is needed. Also, I am asked to submit American offer letter and salary certificate. And as the renting payment and etc, how should I do for the future process? Should I do that? Since there is no furniture in the apartment, I would like to set minimum...
Japanese → English
The circuit is generally open to participants aged 6 and above. However, children up to 4 years old can also participate if they meet the following conditions: - They are able to walk to the end on their own. - They do not require a parent to carry them on their back. - They can down stairs independently. - They can walk on ice. - They can remain calm and not cry in dark or narrow places...
Japanese → English

14pon's Public Translations

Forgive me for writing to you instead of calling.

Thank you very much for your reaction regarding XYZ. I really appreciate that.

I have a question to ask.
As for the pages of Top Artist and Top Tracks, can we display Japanese artists and tracks?
※Genres pages have no problem as they are.

I tried to revise these pages referring to the following page, but I did not find any options to select countries and languages.

If these are difficult to change, it's OK as they are. I just wanted to change them as long as it is possible.
Thank you for your help.
Japanese → English
I use MyUS to ship my orders from the US to Japan.

I ask MyUS to ship my packages in the shipping boxes originally delivered to them, otherwise, they would ship them in very poor packages.

My packages would not be opened-and-repacked. I make arrangements to receive packages from you in the original shipping boxes.
They mostly arrive in undamaged and clean conditions.
I put priority to safety arrival of packages rather than reducing the shipping costs.
Japanese → English
How is the progress of my order placed on April 1?
Since we cannot expect to sell them by the due date of our credit card, could we have partial refund and reorder later, in the worst case?
If we can have your inventory list, we will place an order at once.
We have been dealing with you so long, but your reaction this time so much disappointed us. We really hope to receive your answer soon. If we do not hear from you soon, I will have to file a claim with PayPal to start a refund process. (Believe me, I hate to do so.)
Thank you in advance.
Japanese → English
You cannot search with Asian languages (Chinese, Japanese...). Probably, neither with Russian. (All these are non-alphabetical languages.)
XYZ Script allows searching with non-alphabetical languages.

I have a question on XYZ Script:
When importing data in CSV, are longtitudes and latitudes always necessary? (I want to display the details on Google Street View.)
※I have address information.

If longtitudes and latitudes are always necessary, do you know any tool to calculate those from address data?
Please share if you know any.
Japanese → English