先日販売した商品がＵＮＣＬＡＩＭＥＤという事で返送されてきました。
お客様にそれを伝えた所、再度送って欲しいのと事でした。
この場合もう一度送料を払って頂く必要がありますがどの様にして送料請求をすれば良いですか？送料だけを請求する方法がありますか？
もしくは買って頂いた商品を一度キャンセルして頂き、もう一度同じ商品を購入して頂く。そしてその商品代金に再度掛かる送料を含めるという事でも良いですか？
Rating
50
Translation / English
- Posted at 11 Jul 2013 at 16:49
The product we sold a couple of days ago was returne by reason of "unclaimed".
I told it the customer, and he or she told me to ship it again.
The customer must pay the shipping charge again in this case, but how can we charge the sending charge?
Is there any way we can charge only shipping charge?
The alternative way is to cancel the product that the customer bought and he or she purchases it again. Can we charge the price of the product including the shippping charge this time?
I told it the customer, and he or she told me to ship it again.
The customer must pay the shipping charge again in this case, but how can we charge the sending charge?
Is there any way we can charge only shipping charge?
The alternative way is to cancel the product that the customer bought and he or she purchases it again. Can we charge the price of the product including the shippping charge this time?
Rating
52
Translation / English
- Posted at 11 Jul 2013 at 16:55
The item sold the other day has been sent back because of UNCLAIMED.
I told my customer and he want it to be sent again.
Shipping cost needs to be paid again in this case, but how should I claim the cost? Is there a way to charge shipping cost only?
Or could I ask him cancel the product which he bought once, and then buy the same item again so that I can add the additional shipping cost into the product price?
I told my customer and he want it to be sent again.
Shipping cost needs to be paid again in this case, but how should I claim the cost? Is there a way to charge shipping cost only?
Or could I ask him cancel the product which he bought once, and then buy the same item again so that I can add the additional shipping cost into the product price?
Rating
53
Translation / English
- Posted at 11 Jul 2013 at 16:55
The item sold recently has been sent back ''unclaimed''.
As I told the customer about that he wanted to have it delivered again.
In this case, we need you to pay for the postage once again. How should we bill you for the postage? Is there any way to bill for the postage only?
Or you cancel the ordered item and order the same once again. Is it fine with you If we then add the postage to the product price?
As I told the customer about that he wanted to have it delivered again.
In this case, we need you to pay for the postage once again. How should we bill you for the postage? Is there any way to bill for the postage only?
Or you cancel the ordered item and order the same once again. Is it fine with you If we then add the postage to the product price?
Rating
53
Translation / English
- Posted at 11 Jul 2013 at 17:01
We got an item sent back as UNCLAIMED. The customer required us to send it again. In this case, how can we charge freight again? Do you have the way how to charge only freight?
Or I wonder if it is O.K. or not that we require the customer to cancel the item and order it again and we charge double freight on the price?
Or I wonder if it is O.K. or not that we require the customer to cancel the item and order it again and we charge double freight on the price?
すみません。お客様がメールの送信相手だと勘違いしていました。正しくは
The item sold recently has been sent back ''unclaimed''.
As I told the customer about that he wanted to have it delivered again.
In this case, the postage has to be paid again. How should we bill the customer for the postage? Is there any way to bill for the postage only?
Or can I ask him to cancel the ordered item and order the same once again? then add the postage to the product price?