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  4. You ordered a *** from us, but due to...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] You ordered a *** from us, but due to a handling error we are currently out o...

Original Texts
ご注文をいただいた***ですが弊社のハンドリングミスで在庫がきれております。商品の入荷が7/12前後となる見込みです。お客様への商品お届けは7/17～7/20前後の予定となりますがよろしいでしょうか？お届け予定が遅れ申し訳ございません。問題がなければこの予定で手配を進めさせて頂きます。

ご注文をいただいた***ですが弊社のハンドリングミスで商品が返却されてしまいました。本日、書留で再度商品を発送いたしました。お届けは本日から2週間前後の予定です。
cuavsfan
Translated by cuavsfan
You ordered a *** from us, but due to a handling error we are currently out of that item. It is expected that we will have more in stock around the 12th of July. The expected date for your item to be shipped would then be between the 17th and 20th of July. Is that okay? We are very sorry for this delay. If that is acceptable we will proceed with that plan.

You ordered a *** from us, but due to a handling error that item has been returned. Today the item was reordered via registered mail. It is expected to take about two weeks from today before it is delivered.

Result of Translation in Conyac

Number of Characters of Requests:
224letters
Translation Language
Japanese → English
Translation Fee
$20.16
Translation Time
about 1 hour
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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Japanese → English

cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English