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[Translation from Japanese to Native English ] I received an email from you saying that ○○ was shipped on April 24th, but si...

Original Texts
あなたは○○を4月24日に発送したとメールをくれたが、それは実際発送されておらず
5月１日に銀の在庫がないと連絡をしてきた。

私は銀の分の返金を要求したが、あなたは勝手に別の色を送ると言ってきた。

そして今度は銀が月曜日に到着するから到着したら送るとまた勝手な判断をした。
私はあなたの度重なる勝手な判断に怒りを感じています。

私はその商品がすぐに必要だったがそれはいまだに発送されておらず、私は多大な損失を
受けました。

全ての注文をキャンセルするので、すぐに全額返金をしてください。
cuavsfan
Translated by cuavsfan
I received an email from you saying that ○○ was shipped on April 24th, but since then there was correspondence indicating on May 1st indicating that it hadn't actually been shipped and that the silver was out of stock.

I requested a refund for the silver, but instead you said you would be shipping a different color without asking me.

Then you once again acted without asking me by saying that on Sunday silver will arrive and you will ship it.
I am getting upset at you continually acting on your own.

I needed the item right away, so since it hasn't been shipped yet I have suffered a significant loss.

I will be cancelling my entire order, so please refund my money promptly.

Result of Translation in Conyac

Number of Characters of Requests:
236letters
Translation Language
Japanese → English
Translation Fee
$21.24
Translation Time
about 17 hours
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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Japanese → English

cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English