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Translation Results Requested Through Conyac Made Public

[Translation from Japanese to Native English ] Hello. Thank you for purchasing from our store. The items you ordered a...

Original Texts
こんにちは。

私たちのお店で購入してくれてありがとう。

ご注文していただいた商品の在庫は有ります。
しかし、本日から3日間は、日本の長期の休日になるため、発送が遅れてしまいます。
もしも、商品の到着を急がれているようでしたらキャンセルを受け付けておりますのでキャンセルの要求をして下さい。
このままお待ちいただけるようでしたら、少し発送が遅れてしまいますが、待っていていただけますか？

ごめんなさい。

どうぞ、よろしくお願いします。
cuavsfan
Translated by cuavsfan
Hello.

Thank you for purchasing from our store.

The items you ordered are in stock.
However, starting today there is a three holiday in Japan, so shipping ill be delayed.
If you needed the items right away we will be happy to cancel your order in light of this, so please let us know.
If you are okay waiting for a few extra days we will keep your order as is. Are you okay waiting?

Sorry for the inconvenience.

We look forward to hearing from you.

Result of Translation in Conyac

Number of Characters of Requests:
209letters
Translation Language
Japanese → English
Translation Fee
$18.81
Translation Time
about 7 hours
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

Other Translations From Japanese To English Are Made Public

Please fill out the total amount for the additional order. Also, please fill out the Arriving date field (F column) in the excel file. If the arrival date is unknown, you can fill them in order once it's clear. There are also products I'd like to manage as a set. For those products, even if some of the products arrive earlier, please wait until the remaining set products have arrived before...
Japanese → English
I'd like to ask one thing. What kind of company is Sarto? Are you scheduled to enter a contract?
Japanese → English
As it was an item ordered, I received it from manufacturer. I received it today. So I will send it to you immediately. Thank you.
Japanese → English
Thank you for contacting me. As I would like to purchase all the items you receive, would you contact me before listing an item at eBay? May I have the item made by Japanese manufacturer? But It is all right if some are the ones made by another manufacturer. As I can purchase by large volume, please let me know if you can obtain more than fifty items. I hope that we can establish a good rela...
Japanese → English

cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English