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[Translation from Japanese to English ] I have a request of specification for the replacement head. I want the one w...

Original Texts
交換Headについて、スペックの希望があります。
リアルロフトが10度以上かつFAが2.5度以下を希望します。
また、重複を避けるため、今回の不良Headと別ロットのHeadが欲しいです。
手元に希望に沿うHeadはありますか？もし、手元にない場合入手できるまでどのくらいの時間がかかりますか？

追加購入した3個のHeadは不良Headと同ロットですか？

R1について、上記2点ご回答をお願いします。
cuavsfan
Translated by cuavsfan
There are some specific specifications I am looking for in the exchange Head.
Ideally it will have a real loft over ten degrees and an FA under 2.5 degrees.
Also, to avoid a repeat, I would like a Head from a different lot than the Head that was defective.
Do you have a Head on hand that fits what I am looking for? If not, about how long would it take to get one?

Are the three Heads that I ordered extra from the same lot as the defective one?

I look forward to your response regarding the two questions above for R1.

Result of Translation in Conyac

Number of Characters of Requests:
195letters
Translation Language
Japanese → English
Translation Fee
$17.55
Translation Time
about 7 hours
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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Japanese → English

cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English