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  4. Dear Charles, As always, I am grat...

Translation Results Requested Through Conyac Made Public

[Translation from Japanese to English ] Dear Charles, As always, I am grateful for your kind, detailed response. ...

Original Texts
Charlesへ

あなたの親切で丁寧な対応にいつも感謝しています。
本当にありがとう。

Order＃1の支払い済み代金の20%の返金手続き宜しくお願いします。

上記の返金とOrder＃2の返金は、
PayPalへ一部返金という形になりますよね？

couponがない商品や20%off未満のcouponしかない商品の場合は
今後、私が注文するすべて商品に20%offが適用されますよね？

今回のように注文後にOrderナンバーをメールで知らせればよいですか？

今後とも宜しくお願いします。
cuavsfan
Translated by cuavsfan
Charles,

As always I am very appreciative of how generous you are in helping.
Thank you very much.

Could you please take care of the paperwork for the 20% refund for already paid Order #1?

The refund for the above and for Order #2 will be handled via a partial PayPal refund, right?

From now on whenever I make an order everything will be 20% off, including items for which there aren't coupons or for which the discount is under 20%, right?

Is it okay if I let you know the Order number via email after placing the order like I did this time?

Thank you again for all of your help.

Result of Translation in Conyac

Number of Characters of Requests:
234letters
Translation Language
Japanese → English
Translation Fee
$21.06
Translation Time
about 1 hour
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

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cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English