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[Translation from Japanese to Native English ] That is right. There is one thing I want to apologize about. The phone call...

Original Texts
その通りです。一つ謝っておきたいのですが、昨日私の元に電話があったのは、日本の関税ではなくてDHLの税関部門でした。そちらと今日再度連絡を取って、DHLの指示で私がインボイスを訂正して提出しました。今はDHLから連絡を待ってる状態です。DHLから連絡が来たら貴方にまた連絡しますので待っていてください。
cuavsfan
Translated by cuavsfan
That is right. There is one thing I want to apologize about. The phone call I received yesterday was not from Japanese customs but from the DHL customs division. I was in contact with them again today, and based on their instructions I was able to correct the invoice and resubmit it. I am currently waiting to hear back from DHL. As soon as they get back to me I will contact you, so please wait for a bit.

Result of Translation in Conyac

Number of Characters of Requests:
151letters
Translation Language
Japanese → English
Translation Fee
$13.59
Translation Time
about 12 hours
Freelancer
cuavsfan cuavsfan
Senior
I passed Japanese Language Proficiency Test Level N1 (the highest level) in 2...

Other Translations From Japanese To English Are Made Public

I have not received a record yet, and could you tell me the current status of it? Please let me know as soon as the latest information is available. Thank you in advance.
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Japanese → English
Japan's Magic Rush bought your company's glue from Hong Kong's Shandy Because of that, we need to replace Hong Kong's invoice with your invoice for Japan's customs. If using DHL, freight shipped from South Korea to Japan in the evening will be cleared from customs in the morning. After it cleared Japan's customs, I need to file a revised tax return. For the future: 1. Contact me 2 ...
Japanese → English
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cuavsfan's Public Translations

Thank you for contacting us.
My name is ◯◯.

I'd like to ask you to fax us your credit card details, currently the details are confirmed through the web. We are unable to confirm the last four digits of your credit card and the address you entered.
Since you have the card with you, would it be possible to send us an image of it or something like that?
Regarding the address, can you confirm that the card is the one that was shipped to me?

If you have any other suggestions please let us know.
Thank you.
Japanese → English
I understood your explanation.
However, I do not want to proceed with a refund right away.
I am unable to process a refund until the item is returned by the buyer.
Furthermore, because the return is due to the circumstances of the buyer, I am unable to offer a full refund.
What should be done in the case of a partial refund?
Also, if it isn't done after the refund, I won't be getting shipping fees back, will I?
Japanese → English
I am very thankful for your suggestion, but based on the result of discussions within the company it is necessary to check the items and return them to the supplier.
I am sorry to inconvenience you, but I'm hoping you are okay with following my suggestion.
The amount of $658.94 + $50 + the cost you pay for shipping will be returned as soon as we receive the items.
If, upon receipt, it is determined that some of the items are missing we will not be able to process the return, so please take care when packing them.
If this is agreeable to you, I will provide you with our address.
Japanese → English
The items you sent to me recently arrived today, and nine of them are clearly different items. This was quite a disappointment.

I was going o contact the customer center directly, but I thought I should contact you first and see where that goes.

Why were there different items in this order?

Rather than return them I'd like to exchange them, and I am hoping to be able to deal with this is a timely manner.

I look forward to your reply.
Japanese → English