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[Translation from Japanese to English ] I purchased Blu-ray discs the other day, but 4 out of the 10 had cases broken...

Original Texts
先日購入したブルーレイですが、商品が届いたのですが10コのうち4コのケースが破損してました。商品は未開封ですがケースの中の部品が割れカタカタと音がします。返品の手続きをお願いします。
kiwifruit82
Translated by kiwifruit82
Regarding the blu-ray that I've purchased the other day, I've received the product, however, 4 cases out of 10 were damaged. I haven't opened the products yet, but the components in he cases are broken and I can hear a rattling sound. I'd like to return these damaged products.

Result of Translation in Conyac

Number of Characters of Requests:
91letters
Translation Language
Japanese → English
Translation Fee
$8.19
Translation Time
8 minutes
Freelancer
kiwifruit82 kiwifruit82
Starter
海外経験16年　Lived overseas for 16 years

翻訳歴

IT分野の翻訳（クラウドコンピューティング分野）ー実務経験−...

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kiwifruit82's Public Translations

Thank you for contacting me.

What I am asking for is not the tracking number but the item number of the product.
(The bottom-right number on the product page. For this product, it will be 160979048401)

I've been buying the same product from several sellers and I always ask them to include the invoice inside so that I can check if the products have arrived properly.
(It can be hand-written as long as I get to know the item number)

Thank you for your consideration of this matter.

Best regards,
Japanese → English
Click "next search".
Then the screen will move to the ASIN code which you have searched.
Here, you will go back to the payment transaction screen.
Then, enter the amount of money received in the "money received from Amazon" field in the sales management table.
Then it will automatically calculate the amount of profit and profit rate like this.
After completing this process, repeat the process with the next product.
Japanese → English
Then the next screen will appear so copy the ASIN code displayed on the left.
After copying the ASIN code, open the sales management table. The red circled part is related to your job.

This is the sales management table. The screen on the right.
If you press ctrl+F after opening the table, the search pop up screen to search words will appear so paste the ASIN code which you have previously copied,
Japanese → English
Then you will move to the next screen, so click "check the details of this order".
Then the next screen will appear so copy the ASIN code displayed on the left.
After copying the ASIN code, open the sales management table. The red circled part is related to your job.
So check the sold products from the top of the list.

Then click the number on the right corner, the total price.

This is the image of the enlarged screen. Click "check the details of this order" and you will move to the next screen.
Japanese → English