ご注文頂きましたのギターですが、輸送中のトラブルにより故障している事が判明致しました。
本日、発送予定だったのですが故障により修理が必要になります。
注文頂いた時とギターの状態が異なる為、このまま商品を販売するわけにはいきません。
ご注文につきましたはキャンセルし、全額返金させて頂きます。
お客様のお気持ちを裏切るような事になり大変申し訳ございません。
商品をお届けすることができず、本当に残念です。
ご理解頂ければ幸いです。
Rating
53
Translation / English
- Posted at 01 Apr 2024 at 14:33
We have discovered that the guitar you ordered has been damaged due to trouble during transportation.
It was scheduled to be shipped today, but due to the damage, it needs to be repaired.
Since the condition of the guitar is different from when you ordered it, we cannot sell it as is.
We will cancel your order and issue a full refund.
We are truly sorry for betraying your trust in this manner.
It is very disappointing that we are unable to deliver the product to you.
We hope for your understanding.
atori-entertainment likes this translation
It was scheduled to be shipped today, but due to the damage, it needs to be repaired.
Since the condition of the guitar is different from when you ordered it, we cannot sell it as is.
We will cancel your order and issue a full refund.
We are truly sorry for betraying your trust in this manner.
It is very disappointing that we are unable to deliver the product to you.
We hope for your understanding.
Rating
52
Translation / English
- Posted at 01 Apr 2024 at 14:43
Regarding the guitar you ordered, we have discovered that it was damaged during transport.
We planned to send it to you today, but we need to repair the guitar. We can never sell it as it is in a different condition when ordered.
Therefore, we will refund the full amount after cancelling the order. We are sorry that we cannot meet your expectations at this time. Once again I am afraid we cannot deliver the item to a valued customer. We hope you understand.
atori-entertainment likes this translation
We planned to send it to you today, but we need to repair the guitar. We can never sell it as it is in a different condition when ordered.
Therefore, we will refund the full amount after cancelling the order. We are sorry that we cannot meet your expectations at this time. Once again I am afraid we cannot deliver the item to a valued customer. We hope you understand.
Rating
50
Translation / English
- Posted at 01 Apr 2024 at 14:34
The guitar you ordered was found to be defective due to trouble during transportation.
It was scheduled to be shipped today, but due to a malfunction, it will need to be repaired.
Since the condition of the guitar is different from when you ordered it, we cannot sell the product as is.
We will cancel your order and issue a full refund.
We apologize for betraying the feelings of our customers.
We are truly sorry that we were unable to deliver the product.
I hope you understand.
atori-entertainment likes this translation
It was scheduled to be shipped today, but due to a malfunction, it will need to be repaired.
Since the condition of the guitar is different from when you ordered it, we cannot sell the product as is.
We will cancel your order and issue a full refund.
We apologize for betraying the feelings of our customers.
We are truly sorry that we were unable to deliver the product.
I hope you understand.
